At a Glance
- Tasks: Manage client communication, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a passionate team dedicated to putting pets first.
- Benefits: Enjoy competitive pay, five weeks' leave, and staff discounts on pet care.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are seeking a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Charter Vets practice, located in Roundswell and Mullacott (with flexibility).
Hours: 30 hours. Shift pattern: Monday 14:00 - 19:00, Wednesday 08:30-13:00, Thursday 08:00-13:30, Friday 08:00-18:00, alternate Saturdays 13:30-19:00 and alternate Sundays 13:30-19:00.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently.
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
- Client Reception: Greet and register new clients, ensuring a warm welcome.
- Insurance Management: Process and manage insurance forms adeptly.
- Medication Distribution: Dispense medications as required.
- Financial Transactions: Process payments accurately and efficiently.
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
- System Utilisation: Organise patients using the in-house system efficiently.
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice.
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Our Offer to You
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro rata) per annum, plus bank holidays.
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Reception in Barnstaple employer: Southdown Veterinary Group
Southdown Veterinary Group is an exceptional employer, offering a supportive work culture where your passion for animal welfare can truly shine. Located in Middlesbrough, our team enjoys competitive benefits such as annual leave and staff discounts, alongside ample opportunities for professional growth in a dynamic emergency veterinary environment. Join us to make a meaningful impact on the lives of pets and their owners while working with a dedicated team of professionals.
Contact Details:
Southdown Veterinary Group Recruitment Team
