At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Aylsham Vets, a welcoming and inclusive veterinary practice.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Join a caring team and make a difference in pet owners' lives.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Veterinary Receptionist – Part time.
Location: Aylsham Vets, 12 Hungate Street, Aylsham, Norfolk NR11 6AA.
Contract: Permanent.
Hours: 16hrs per week.
Shift Pattern: Flexible and open to discussion.
Responsibilities
- Manage communication: Handle incoming calls and schedule appointments efficiently.
- Inquiries resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
- Client reception: Greet and register new clients, ensuring a warm welcome.
- Insurance management: Process and manage insurance forms adeptly.
- Medication distribution: Dispense medications as required.
- Financial transactions: Process payments accurately and efficiently.
- Emotional support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
- System utilisation: Organise patients using the in-house system efficiently.
- Inter-practice communication: Liaise with veterinary practices to address patient needs and queries.
- Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds.
- Client care: Above all, ensure that every client feels welcomed and valued at our practice.
Qualifications
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Benefits
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro-rate) per annum, plus bank holidays.
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Equal Opportunities
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Right to Work
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Aylsham employer: Southdown Veterinary Group
Aylsham Vets is an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. With flexible working hours, generous annual leave, and a commitment to employee wellbeing through our Employee Assistance Programme, we ensure that our staff feel recognised and appreciated. Join us in Aylsham, where you can grow your career in a compassionate setting dedicated to providing outstanding client care and support.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Aylsham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Aylsham Vets. Familiarise yourself with their services and values. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling calls or client interactions, especially those tricky emotional situations.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and empathy skills. Share specific examples of how you've handled challenging situations in the past, as this is key for a role like this.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly what we’re looking for!
We think you need these skills to ace Receptionist in Aylsham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a receptionist, you'll be the first point of contact for clients, so show us how approachable you can be!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or veterinary settings. We love seeing how your past roles have prepared you for this position, so connect the dots for us. If you've handled emotional situations with grace, share those stories!
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to address all the responsibilities mentioned in the job description. We want to see that you understand what the role entails.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing communication, handling inquiries, and providing emotional support to clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll often deal with clients during distressing times. Prepare examples from your past experiences where you've shown empathy and professionalism. This will highlight your ability to connect with clients and provide the support they need.
✨Practice Common Interview Questions
Anticipate questions related to customer service, conflict resolution, and teamwork. Practising your responses will help you feel more confident and articulate during the interview. Don't forget to prepare questions to ask them about their practice too!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent their practice well.
