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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Generous leave, staff discounts, and mental health support.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Be part of a supportive team that celebrates diversity and inclusion.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Lumbry Park Veterinary Specialists.
Location: Lumbry Park
Contract: Permanent
Hours: 14 per week
Shift Pattern: 8 hrs Sat / 6 hrs Sun
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and more!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click 'Apply Now'.
Veterinary Receptionist in Alton employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Alton
✨Tip Number 1
Get to know the practice! Before your interview, check out Lumbry Park Veterinary Specialists online. Familiarise yourself with their services and values so you can show your passion for pets and how you fit into their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Role-play common scenarios with a friend or family member to boost your confidence in handling calls and client interactions.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide that warm and welcoming experience clients expect when they arrive at the practice.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Veterinary Receptionist in Alton
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any relevant skills. If you've worked in a veterinary setting before, mention it! We’re looking for someone who can handle the unique challenges of our environment, so show us how you fit the bill.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and don’t forget to proofread for any typos. Good communication is key in this role, and we want to see that reflected in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll be able to find all the details you need about the role and our team. Plus, it shows us you’re keen to join our community!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out.
✨Practice Your Communication Skills
As a Veterinary Receptionist, you'll need to communicate clearly and empathetically. Try role-playing with a friend to practice answering phone calls and responding to client queries. This will help you feel more confident during the actual interview.
✨Showcase Your Customer Service Experience
Think of specific examples from your previous roles where you provided excellent customer service. Be ready to share these stories in the interview, as they’ll demonstrate your ability to handle clients with care and professionalism.
✨Prepare for Emotional Situations
Working in a veterinary environment can be tough at times. Reflect on how you've handled stressful or emotional situations in the past, and be prepared to discuss these experiences. This will show that you're resilient and ready for the challenges of the role.
