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- Tasks: Gain hands-on experience in IT across various teams, from desktop support to cyber security.
- Company: Join the caring and inclusive team at Torbay and South Devon NHS Foundation Trust.
- Benefits: Receive professional training, earn while you learn, and enjoy a supportive work environment.
- Why this job: Make a real difference in healthcare IT while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English, IT, and Maths (grade 4 or above) required.
- Other info: Opportunities for career growth within the NHS after completing your apprenticeship.
The predicted salary is between 15000 - 20000 £ per year.
The Health Informatics Service at Torbay & South Devon NHS Foundation Trust is recruiting two technical apprentices to join our IT Operations team. You’ll gain hands‑on experience across desktop, servers, networks, telephony, cyber security and the service desk, supporting vital digital services across the Trust.
Training course: Information communications technician (level 3)
Hours: Monday - Friday, Shifts to be confirmed. 37 hours 30 minutes a week
Duration: 2 years
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
The IT Operations Department consists of 6 technical teams, who are responsible for the following IT functions:
- Desktop Team: Build/Delivery/Installation of PC devices, printers, and iPads/iPods. Responsible for the deployment and maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. Responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within the team as well as patch management.
- Server Team: Build and manage the core data centre server environments. Responsible for the deployment, support and maintenance of server hardware and operating systems, including the management of the environment to ensure high levels of availability are achieved. This includes technologies such as Windows Server OS, VMware virtualisation and Veeam Backup Suite.
- Networks Team: Design, Build and manage the network infrastructure to work within prescribed service levels to ensure high levels of availability. Responsible for Cabling (both Copper and Fibre), Communications cabinets, Routing, Switching, Firewalls, UPS and many leased line type connections for Community Sites.
- Telephony: Design, Install and manage the telephony environment (both VOIP and Mobile), as well as hosting call centre functionality for both Primary and Acute health care.
- Service Desk: Monitor call flows and follow up any breaches of the SLA following ITIL best practice. Work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently to the correct teams. Lead for the Change Advisory Board for the Trust.
- Cyber Security: Ensure the Trust is maintaining a safe and secure IT network including penetration testing.
It is envisaged that the successful candidate will rotate through these teams to gain a broad knowledge of the IT function within a Healthcare environment.
Duties will include:
- To support the IT Operations teams in all aspects of relevant service delivery
- To assist in maintaining a high standard of customer service to the South Devon Health Community
- To support the IT Operations teams in the day to day running and delivery of services provided by the department
Primary duties and areas of responsibility:
- Ensure appropriate and accurate documentation is recorded relevant to the role
- Support and assist the IT Operations teams on a day‑to‑day basis as workload determines, reacting to changes in priorities as service dictates
- Participate in monitoring IT Service Desk requests
- Dealing with telephone calls and enquiries efficiently in a polite and professional manner
- Prioritise own workload to meet deadlines
- Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service
- With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
- Attend review meetings with Line Manager
Communication and working relationships:
- Internal: All members of staff
- External: Local Trust’s, other Hospitals, GP Practices, Patients, Members of the public
This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder and line manager. This job description is to be read in conjunction with all current TSDFT policies & guidelines.
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: SOUTH DEVON COLLEGE
Training course: Information communications technician (level 3)
Requirements:
- GCSE in English or equivalent (grade 4 or above)
- GCSE in IT or equivalent (grade 4 or above)
- GCSE in Maths or equivalent (grade 4 or above)
Skills:
- Customer care skills
- Initiative
- Non judgemental
- Flexible
- Self motivated
- Positive
- Organised
- Professional
- Interest in IT
Other requirements:
- This vacancy is based at Regent House in Torquay. Please ensure that you have suitable travel arrangements to fulfil the role.
- Interviews will be held during May/June 2026 with a view to appoint for a start date in September 2026.
About this employer: Our people are caring, committed and inclusive, with a strong focus on delivering high‑quality outcomes. We take a strengths‑based, solution‑focused approach and actively encourage creative thinking, innovation and positive change where it leads to improvement. If you share our values and vision, and are passionate about supporting people with what matters most to them, you could be a valuable addition to Team Torbay and South Devon.
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
The contact for this apprenticeship is: SOUTH DEVON COLLEGE, Camelia Grosu, camelia.grosu@nhs.net
The reference code for this apprenticeship is VAC2000017692.
Apprentice IT Technician in Torquay employer: Southdevon
Contact Detail:
Southdevon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Technician in Torquay
✨Tip Number 1
Get your networking game on! Attend local tech meetups or NHS events to connect with people in the industry. You never know who might have a lead on an apprenticeship or job opportunity!
✨Tip Number 2
Don’t underestimate the power of social media! Follow the Torbay and South Devon NHS Foundation Trust on platforms like LinkedIn. Engage with their posts and show your interest in their work – it could catch someone’s eye!
✨Tip Number 3
Practice makes perfect! Before any interviews, do mock sessions with friends or family. Focus on common questions related to IT roles and how you can contribute to the team. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities listed there, so keep checking back!
We think you need these skills to ace Apprentice IT Technician in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Apprentice IT Technician. We want to see your passion for IT and how you can contribute to our team!
Show Off Your Skills: Don’t be shy about showcasing any relevant skills or experiences you have, even if they’re from school projects or personal interests. We love seeing initiative and a genuine interest in IT!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication that gets to the heart of what you want to say.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Southdevon
✨Know Your Tech Basics
Brush up on your knowledge of desktop, server, and network fundamentals. Be ready to discuss basic troubleshooting techniques and how you would approach common IT issues. This shows your enthusiasm and readiness to dive into the role.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate clearly and handle inquiries professionally, as this is crucial for the IT Operations team.
✨Ask Smart Questions
Prepare thoughtful questions about the IT Operations team and their projects. This not only demonstrates your interest in the role but also gives you insight into what you’ll be doing. Ask about the technologies they use or how they handle specific challenges.
✨Be Ready to Discuss Teamwork
The job involves rotating through different teams, so be ready to talk about your experience working in a team environment. Share examples of how you’ve collaborated with others to achieve a goal, and express your willingness to learn from your colleagues.