At a Glance
- Tasks: Assist customers with inquiries and convert them into sales while maintaining relationships.
- Company: Dynamic company in the hydraulics industry with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Equal opportunity employer welcoming diverse applicants.
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: Experience in customer service or sales, strong problem-solving skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Your Role
Reporting to the National Customer Service Manager, you will have previous experience in a technically oriented customer service role. Ideally, you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes. This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales. The role involves maintaining relationships with existing customers and developing similar relationships with new customers. Additionally, the successful candidate will be required to produce reports and provide ad‑hoc administrative support.
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Provide accurate quotes and process sales orders.
- Coordinate with purchasing on stock availability.
- Maintain product knowledge and assist with technical queries.
- Support the Territory Sales Managers and internal teams.
- Assist with workshop build sheets and counter sales when required.
Skills and Attributes
- Proven customer service or internal sales experience.
- Strong communication and problem‑solving skills.
- Attention to detail and accurate data entry.
- ERP experience (PRONTO preferred).
- Mechanical or trade background advantageous.
Our Key Competencies and Values
- Accountability: ‘Own it’ – We take responsibility for our work and our impact, following through on what we say we’ll do.
- Communication: ‘Listen and Connect’ – We share ideas openly, listen carefully, and adapt our approach to build understanding across the business.
- Open‑mindedness: ‘Think Differently’ – We welcome new ideas, explore options, and learn from diverse perspectives to make better decisions.
- Ambition: ‘Go Further’ – We take initiative, embrace change and push for improvement with courage and determination.
- Respect: ‘Value Everyone’ – We treat people fairly, act courteously and build positive, productive relationships built on trust.
As an equal opportunity employer, we welcome applications from all individuals. To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.
Customer Service Representative employer: Southcott
Join a dynamic team where your expertise in customer service and hydraulics will be valued and nurtured. Our company fosters a collaborative work culture that prioritises accountability, open communication, and respect, ensuring that every employee feels empowered to contribute and grow. Located in a vibrant area, we offer competitive benefits and opportunities for professional development, making us an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southcott. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southcott before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southcott:Your cover letter is your chance to shine! Tell us why you want to work at Southcott specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southcott!
How to prepare for a job interview at Southcott
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
