Your Role
Reporting to the National Customer Service Manager, you will have previous experience in a technically oriented customer service role. Ideally, you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes.
This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales. The role involves maintaining relationships with existing customers and developing similar relationships with new customers. Additionally, the successful candidate will be required to produce reports and provide ad‑hoc administrative support.
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Provide accurate quotes and process sales orders.
- Coordinate with purchasing on stock availability.
- Maintain product knowledge and assist with technical queries.
- Support the Territory Sales Managers and internal teams.
- Assist with workshop build sheets and counter sales when required.
Skills and Attributes
- Proven customer service or internal sales experience.
- Strong communication and problem‑solving skills.
- Attention to detail and accurate data entry.
- ERP experience (PRONTO preferred).
- Mechanical or trade background advantageous.
Our Key Competencies and Values
- Accountability: ‘Own it’ – We take responsibility for our work and our impact, following through on what we say we’ll do.
- Communication: ‘Listen and Connect’ – We share ideas openly, listen carefully, and adapt our approach to build understanding across the business.
- Open‑mindedness: ‘Think Differently’ – We welcome new ideas, explore options, and learn from diverse perspectives to make better decisions.
- Ambition: ‘Go Further’ – We take initiative, embrace change and push for improvement with courage and determination.
- Respect: ‘Value Everyone’ – We treat people fairly, act courteously and build positive, productive relationships built on trust.
As an equal opportunity employer, we welcome applications from all individuals.
To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.
