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- Tasks: Provide 1st and 2nd line IT support while learning on the job.
- Company: Join Southco, a dynamic tech company in Worcester.
- Benefits: Gain a nationally recognised qualification and hands-on experience.
- Why this job: Kickstart your IT career with real projects and global collaboration.
- Qualifications: GCSE Maths (grade 4) and a passion for technology.
- Other info: Potential for permanent position after apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
Our IT department is one of Southco’s most dynamic functions, deploying and supporting technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Support Centre of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services.
Training course: Information communications technician (level 3)
Hours: Monday – Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.00. 38 hours 30 minutes a week
Duration: 1 year 10 months
Work: Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
This is an exciting opportunity based at Southco’s European Headquarters, located in Worcester, for a candidate starting their career in IT. Alongside your apprenticeship, our team will provide training on our systems to enable you to provide 1st and 2nd line support to our users and their devices across the Europe region. Work is prioritised and managed through our ticketing system to enable a high level of service. You will also collaborate with the global team to deliver projects, such as system upgrades and security updates.
Typical Duties will include, but are not limited to:
- Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels.
- Diagnose, troubleshoot, and resolve IT issues relating to user devices, applications, and systems, escalating complex or unresolved faults to senior engineers where required.
- Install, configure, and support end-user hardware and software, including laptops, desktops, mobile devices, and approved applications, following Southco’s IT and security standards.
- Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system.
- Collaborate with global IT colleagues and third-party suppliers to support service delivery, system upgrades, and routine maintenance activities.
- Support IT projects, such as system upgrades, device refreshes, and security updates, working alongside experienced team members to deliver changes safely and efficiently.
- Apply IT security, data protection, and health & safety procedures when handling systems, equipment, and user data, escalating risks or issues as appropriate.
- Develop technical skills and professional behaviours through the ICT Level 3 apprenticeship, coaching, and on-the-job learning, taking responsibility for continuous improvement and development.
Where you’ll work: Touchpoint Wainwright Road Worcester WR4 9FA
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: THE DEVELOPMENT MANAGER LTD
Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
Requirements: GCSE in Maths (grade 4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Customer care skills, Analytical skills, Logical, Creative, Initiative, Microsoft applications, Familiarity with Microsoft 365.
Other requirements: This is an office-based role located in Worcester.
Southco is a company committed to the growth of both the organisation and the individual. Driven by this value of growth and to provide you with a career development opportunity within Southco, we are looking to appoint candidates to the position of IT Apprentice - Service Desk Technician. A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship: For the right individual, the opportunity to secure a permanent position and/or progress onto a higher-level apprenticeship.
The contact for this apprenticeship is: THE DEVELOPMENT MANAGER LTD sdoal@southco.com
The reference code for this apprenticeship is: VAC2000019571.
Apply now: Closes on Friday 26 June 2026. After signing in, you’ll apply for this apprenticeship on the company’s website.
IT Apprentice in Worcester employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Worcester
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Southco or similar companies. A friendly chat can open doors and give you insights that might just help you land that apprenticeship.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT scenarios and how you'd handle them, as well as showcasing your passion for technology.
✨Tip Number 3
Show off your skills! If you've done any relevant projects or have experience with tech tools, be sure to mention them during interviews. Bring a portfolio if you can; it’s a great way to demonstrate what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow the process.
We think you need these skills to ace IT Apprentice in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Apprentice role. We want to see how you can contribute to our dynamic IT department!
Show Your Passion for IT: Let us know why you're excited about starting a career in IT! Share any relevant projects or experiences that showcase your enthusiasm and commitment to learning in this field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Southco, Inc.
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around hardware and networking. Be ready to discuss common troubleshooting steps for devices and applications, as this will show your potential employer that you have a solid foundation to build upon.
✨Familiarise Yourself with the Company
Do some research on Southco and their IT department. Understand their mission and the technologies they use. This will help you tailor your answers and demonstrate genuine interest in the role during the interview.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific IT support scenarios. For example, how would you approach a ticket for a user unable to access their email? Practising these responses can help you articulate your thought process clearly.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you plan to develop your skills during the apprenticeship and express your excitement about the opportunity to work alongside experienced team members.