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- Tasks: Provide 1st and 2nd line IT support across Europe and manage support requests.
- Company: Join Southco, a global leader in engineered access solutions with a rich history.
- Benefits: Enjoy competitive pay, work/life balance, and great perks like private medical insurance.
- Why this job: Be part of a dynamic IT team and make a real impact on technology solutions.
- Qualifications: 3 years of IT support experience and strong organisational skills required.
- Other info: Collaborate globally and grow your career in a supportive family-like culture.
The predicted salary is between 28800 - 48000 £ per year.
With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide.
This is an exciting opportunity for a skilled IT professional to join our team at Southco’s European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick resolutions with a high level of customer service. You will also collaborate with the global team on projects such as system upgrades, security updates, and process improvements. Maintaining documentation and contributing to knowledge sharing within the team will be key aspects of your role.
Requirements
- Minimum of 3 years of experience in 1st line IT support in a similar environment
- Degree level education or equivalent
- Experience of M365 support and administration
- Good understanding of Microsoft operating systems/applications
- Experience of scripting and automation
- Ability to work as part of a team and on own initiative
- Strong organisational skills and ability to work in a fast-paced environment
The Department: IT
Our IT department is one of Southco’s most dynamic functions, partnering with teams across the business to deploy and support technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Support Center of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services that add value to Southco's global business.
Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around the world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today. At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
Information Technology Service Desk in Worcester employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into Southco. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you can showcase your experience with M365 support and scripting during the conversation.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role at Southco.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Information Technology Service Desk in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Technician. Highlight your experience in 1st and 2nd line support, especially with M365 and Microsoft operating systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Southco and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved IT issues. We’re all about quick resolutions and high customer service levels, so let us know how you’ve excelled in these areas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of the Southco family!
How to prepare for a job interview at Southco, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 support and Microsoft operating systems. Be ready to discuss your experience with 1st and 2nd line support, as well as any scripting or automation you've done. This will show that you're not just familiar with the tools but can also use them effectively.
✨Showcase Your Customer Service Skills
As a Service Desk Technician, customer service is key. Prepare examples of how you've handled support requests in the past, especially challenging ones. Highlight your ability to manage priorities and deliver quick resolutions while maintaining a high level of service.
✨Demonstrate Team Spirit
Southco values collaboration, so be ready to talk about your experiences working in a team. Share instances where you contributed to projects or helped improve processes. This will show that you can work well with others and are committed to the team's success.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the IT department's projects or the company culture. This not only shows your interest in the role but also helps you gauge if Southco is the right fit for you.