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For Companies At a Glance
- Tasks: Assist customers via email, live chat, and phone while building strong relationships.
- Company: Join Southco, a global leader in innovative fastening solutions across various industries.
- Benefits: Enjoy flexible working hours, competitive pay, pension match, and health programmes.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Fluency in Business German and experience in customer service are essential.
- Other info: Hybrid work model with three days in the office and exciting company events.
You must be fluent in Business German and this role is based in Worcester, Worcestershire. The position reports to the Customer Service Manager. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web and self-service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region.
Responsibilities include:
- Responding to and processing requests from Customers, Distribution & Account Managers in a timely manner.
- Developing relationships with existing customers by promoting Southco’s products and services.
- Building strong relationships with our internal and external functions to help deliver ambitious sales strategies and achieve revenue growth.
Requirements:
- Fluency in German.
- Computer literate in Microsoft Word and Excel.
- Proactive, with excellent communication and telephone skills.
- Business system experience (SAP is desirable).
- Previous Customer Service experience would be desirable.
Southco offers globally competitive compensation, pension match up to 8%, life assurance, and an excellent work/life balance. Employees enjoy global and local connections with colleagues who share the same vision and passion.
Job Types: Full-time, Permanent.
Additional benefits include:
- Company events.
- Company pension.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
Working hours are Monday to Friday (Hybrid - 3 days in office).
Part Time Evening and Weekends Customer Care Assistant employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Brush up on your Business German! Since fluency is a must for this role, consider practising with native speakers or using language exchange apps to enhance your conversational skills. This will not only boost your confidence but also help you stand out during the interview.
✨Tip Number 2
Familiarise yourself with Southco’s products and services. Understanding what they offer will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role. Research their product range and think about how you can promote them in customer interactions.
✨Tip Number 3
Highlight your previous customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer queries or built relationships in past roles. This will show that you have the proactive approach they’re looking for.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Since these are essential tools for the job, consider taking a quick online course or tutorial to brush up on your skills. Being proficient will help you manage customer requests efficiently and make a great impression.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Highlight Language Skills: Since fluency in Business German is a key requirement, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used your language skills in previous roles.
Showcase Customer Service Experience: Emphasise any previous customer service experience you have. Detail your responsibilities and achievements in past roles, particularly those that involved direct customer interaction or support through various channels like email and live chat.
Demonstrate Technical Proficiency: Mention your proficiency with Microsoft Word and Excel, as well as any experience with business systems like SAP. If you have specific examples of how you've used these tools to improve customer service or efficiency, include them.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'proactive', 'excellent communication', and 'relationship building', to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Southco, Inc.
✨Showcase Your Language Skills
Since fluency in Business German is a must, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common customer service scenarios beforehand.
✨Understand the Company’s Products
Familiarise yourself with Southco's products and services. Knowing how their offerings serve various industries will help you discuss how you can promote them effectively and build relationships with customers.
✨Highlight Your Customer Service Experience
Be ready to share specific examples from your previous customer service roles. Discuss how you handled challenging situations, built rapport with customers, and contributed to business growth through excellent service.
✨Demonstrate Proactive Communication Skills
Since the role requires excellent communication skills, prepare to showcase your ability to engage with customers across different platforms. Think of examples where you successfully resolved issues or improved customer satisfaction through proactive communication.
