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- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join Southco, a global leader in innovative fastening solutions.
- Benefits: Enjoy flexible hybrid work, competitive pay, pension match, and wellness programmes.
- Why this job: Be part of a dynamic team that values customer relationships and drives business growth.
- Qualifications: Fluent in Business German, with strong communication skills and customer service experience.
- Other info: Work-life balance is a priority, with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
You must be fluent in Business German and this role is based in Worcester, Worcestershire. The position reports to the Customer Service Manager. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web and self-service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region.
Responsibilities include:
- Responding to and processing requests from Customers, Distribution & Account Managers in a timely manner.
- Developing relationships with existing customers by promoting Southco’s products and services.
- Building strong relationships with our internal and external functions to help deliver ambitious sales strategies and achieve revenue growth.
Requirements:
- Fluency in German.
- Computer literate in Microsoft Word and Excel.
- Proactive, with excellent communication and telephone skills.
- Business system experience (SAP is desirable).
- Previous Customer Service experience would be desirable.
Southco offers globally competitive compensation, pension match up to 8%, life assurance, and an excellent work/life balance. Additional benefits include company events, company pension, free parking, and a health & wellbeing programme. This position is Monday to Friday (Hybrid - 3 days in office).
Evening Customer Service Centre Advisor (Part Time) employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Southco's products and services. Understanding what you’ll be supporting will not only help you in customer interactions but also show your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your Business German skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle customer queries effectively.
✨Tip Number 3
Network with current or former employees of Southco on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential role-play scenarios in interviews. Since the job involves various customer interaction methods, demonstrating your ability to handle different situations can set you apart from other candidates.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Highlight Language Skills: Since fluency in Business German is a key requirement, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used your language skills in previous roles.
Showcase Customer Service Experience: Emphasise any previous customer service experience you have. Use concrete examples to demonstrate how you provided excellent service and built relationships with customers, as this is crucial for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Evening Customer Service Centre Advisor position. Mention your familiarity with Microsoft Word and Excel, and any experience with business systems like SAP.
Express Enthusiasm for the Role: In your cover letter, convey your passion for customer service and your eagerness to contribute to Southco's mission. Highlight how you can help create positive first impressions and drive business growth.
How to prepare for a job interview at Southco, Inc.
✨Showcase Your Language Skills
Since fluency in Business German is a must, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common customer service scenarios beforehand.
✨Understand the Company’s Products
Familiarise yourself with Southco's products and services. Knowing what you’re talking about will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Highlight Your Customer Service Experience
Be ready to discuss your previous customer service roles and how they relate to this position. Share specific examples of how you’ve handled difficult situations or built relationships with customers to demonstrate your proactive approach.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, the tools they use (like SAP), or how success is measured in the customer service department to engage in a meaningful conversation.
