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For Companies At a Glance
- Tasks: Engage with customers through various channels, ensuring top-notch service and support.
- Company: Join Southco, a global leader in engineered access solutions with over 70 years of excellence.
- Benefits: Enjoy competitive pay, pension matching, wellness initiatives, and family fun days.
- Why this job: Be part of a supportive family culture while driving business growth and making a real impact.
- Qualifications: Fluent in German, with customer service experience and strong communication skills required.
- Other info: Hybrid work model with three days in the office for a balanced lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
You must be fluent in Business German and this role is based in Worcester, Worcestershire. The position reports to the Customer Service Manager. Candidates must be able to create an instant rapport with our customer base in an engaging, inquisitive, resourceful manner and must have proven experience in a front facing role. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web and self–service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region.
You should:
- Respond and process (into the business system) requests from Customers, Distribution & Account Managers in a timely manner.
- Expedite customers’ orders as required and liaise with Logistics and internal suppliers to ensure on time shipments.
- Develop relationships with existing customers, by promoting Southco’s products and services.
- Follow up on requests for quotations and samples.
- Build a strong relationship with our internal and external functions helping deliver ambitious sales strategies and to achieve revenue growth.
Requirements
- Fluency in German
- Computer Literate Microsoft Word and Excel required
- Proactive, with excellent communication and telephone skills
- Business system experience (SAP is desirable)
- Previous Customer Service experience would be desirable
- Ability to multi-task, organise and prioritise work
So why join us?
At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by:
- Globally competitive compensation
- Pension match up to 8%
- Life assurance
- Wellness initiatives
- Family fun days
Why Southco?
With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide. Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around the world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule: Monday to Friday (Hybrid - 3 days in office)
Experience:
- Customer relationship management: 3 years (preferred)
- Account management: 3 years (preferred)
- Upselling: 3 years (preferred)
Customer Service Representative - German Speaking employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - German Speaking
✨Tip Number 1
Brush up on your Business German! Since fluency is a must, practice speaking and writing in a professional context. Consider role-playing customer service scenarios with a friend to enhance your conversational skills.
✨Tip Number 2
Familiarise yourself with Southco's products and services. Understanding what you’ll be supporting will help you build rapport with customers and demonstrate your commitment to the role during interviews.
✨Tip Number 3
Highlight your previous customer service experience by preparing specific examples of how you've successfully handled customer interactions. This will show that you can create positive first impressions and drive business growth.
✨Tip Number 4
Network with current or former employees of Southco on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative - German Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Business German. Mention any relevant certifications or experiences that demonstrate your language proficiency, as this is a key requirement for the role.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you created rapport with customers and provided exceptional service. Use specific examples to illustrate your ability to handle various customer interactions beyond just phone support.
Demonstrate Proactivity: In your application, highlight instances where you took initiative in your previous roles. This could include resolving customer issues, improving processes, or contributing to team goals. Southco values proactive employees who can drive business growth.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'multi-tasking', 'organising', and 'prioritising work', to show that you meet their specific needs.
How to prepare for a job interview at Southco, Inc.
✨Showcase Your Language Skills
Since fluency in Business German is a must, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common customer service scenarios beforehand.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how you've successfully handled customer interactions. Use specific examples that showcase your ability to create rapport and provide exceptional service.
✨Familiarise Yourself with Southco's Products
Research Southco’s products and services before the interview. Understanding what the company offers will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Multi-tasking Scenarios
Given the need to multi-task in this role, think of examples from your past work where you successfully managed multiple responsibilities. Be ready to explain how you prioritised tasks and maintained organisation under pressure.
