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- Tasks: Engage with customers through various channels, ensuring top-notch service and support.
- Company: Join Southco, a global leader in engineered access solutions with over 70 years of excellence.
- Benefits: Enjoy competitive pay, pension matching, wellness initiatives, and fun family events.
- Why this job: Be part of a supportive family culture while making a real impact on customer satisfaction.
- Qualifications: Fluent in German, with strong communication skills and previous customer service experience preferred.
- Other info: Hybrid work model with three days in the office for a balanced lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
You must be fluent in Business German and this role is based in Worcester, Worcestershire. The position reports to the Customer Service Manager. Candidates must be able to create an instant rapport with our customer base in an engaging, inquisitive, resourceful manner and must have proven experience in a front facing role. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web and self–service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region.
You should:
- Respond and process (into the business system) requests from Customers, Distribution & Account Managers in a timely manner.
- Expedite customers’ orders as required and liaise with Logistics and internal suppliers to ensure on time shipments.
- Develop relationships with existing customers, by promoting Southco’s products and services.
- Follow up on requests for quotations and samples.
- Build a strong relationship with our internal and external functions helping deliver ambitious sales strategies and to achieve revenue growth.
Requirements
- Fluency in German
- Computer Literate Microsoft Word and Excel required
- Proactive, with excellent communication and telephone skills
- Business system experience (SAP is desirable)
- Previous Customer Service experience would be desirable
- Ability to multi-task, organise and prioritise work
So why join us?
At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by:
- Globally competitive compensation
- Pension match up to 8%
- Life assurance
- Wellness initiatives
- Family fun days
Why Southco?
With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide. Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today.
Customer Service Representative - German Speaking employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - German Speaking
✨Tip Number 1
Brush up on your Business German! Since fluency is a must, practice speaking and writing in a professional context. Engage in conversations with native speakers or use language exchange platforms to enhance your skills.
✨Tip Number 2
Familiarise yourself with customer service best practices. Since this role goes beyond traditional support, understanding how to create engaging interactions through various channels like live chat and email will set you apart.
✨Tip Number 3
Research Southco’s products and services thoroughly. Knowing the ins and outs of what you’ll be promoting can help you build rapport with customers and demonstrate your commitment to their needs.
✨Tip Number 4
Network with current or former employees of Southco. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Representative - German Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Business German. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service, focusing on how you created rapport with customers and handled various communication channels like email, live chat, and phone support.
Demonstrate Proactivity: Provide examples of how you've taken initiative in past roles. This could include resolving customer issues before they escalate or suggesting improvements to processes.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the role at Southco. Use keywords from the job description to show that you understand what they are looking for.
How to prepare for a job interview at Southco, Inc.
✨Showcase Your Language Skills
Since fluency in Business German is a must, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common customer service scenarios beforehand.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how you've successfully handled customer interactions. Use specific examples that showcase your ability to create rapport and provide exceptional service.
✨Familiarise Yourself with Southco's Products
Research Southco’s products and services before the interview. Understanding what the company offers will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Multi-tasking Scenarios
Given the nature of the role, be ready to discuss how you manage multiple tasks simultaneously. Prepare examples that illustrate your organisational skills and ability to prioritise work effectively.
