At a Glance
- Tasks: Engage with customers through various channels, ensuring top-notch service and support.
- Company: Join Southco, a global leader in engineered access solutions with over 70 years of excellence.
- Benefits: Enjoy competitive pay, pension matching, wellness initiatives, and family fun days.
- Why this job: Be part of a supportive culture that values work/life balance and personal growth.
- Qualifications: Fluency in German, Spanish, or French; customer service experience preferred; strong communication skills.
- Other info: Hybrid work model with three days in the office; opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
You must be fluent in another European Language - Business German, French or Spanish would be desirable. This role is based in Worcester, Worcestershire. The position reports to the Customer Service Manager. Candidates must be able to create an instant rapport with our customer base in an engaging, inquisitive, resourceful manner and must have proven experience in a front facing role. Offering amazing customer service is extremely important to us; our customer interactions go far beyond the traditional telephone support, such as email, live chat, web and self–service. Customer support is more than just providing answers; it’s an important part of the promise Southco makes to its customers and focuses on creating a positive first impression helping to drive business growth within the region.
You should:
- Respond and process (into the business system) requests from Customers, Distribution & Account Managers in a timely manner.
- Expedite customers’ orders as required and liaise with Logistics and internal suppliers to ensure on time shipments.
- Develop relationships with existing customers, by promoting Southco’s products and services.
- Follow up on requests for quotations and samples.
- Build a strong relationship with our internal and external functions helping deliver ambitious sales strategies and to achieve revenue growth.
Requirements
- Fluency in German, Spanish or French.
- Computer Literate Microsoft Word and Excel required.
- Proactive, with excellent communication and telephone skills.
- Business system experience (SAP is desirable).
- Previous Customer Service experience would be desirable.
- Ability to multi-task, organise and prioritise work.
So why join us?
At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by:
- Globally competitive compensation.
- Pension match up to 8%.
- Life assurance.
- Wellness initiatives.
- Family fun days.
Why Southco?
With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide. Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around the world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today.
Job Types: Full-time, Permanent
Benefits:
- Company events.
- Company pension.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
Schedule: Monday to Friday (Hybrid - 3 days in office)
Experience:
- Customer relationship management: 3 years (preferred).
- Account management: 3 years (preferred).
- Upselling: 3 years (preferred).
Customer Service Representative employer: Southco, Inc.
Contact Detail:
Southco, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since fluency in German, French, or Spanish is essential for this role, consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service tools and software. Since experience with business systems like SAP is desirable, take some time to learn the basics of these platforms through online tutorials or courses.
✨Tip Number 3
Practice your communication skills! Role-play different customer scenarios with friends or family to improve your ability to create rapport and handle inquiries in a friendly and engaging manner.
✨Tip Number 4
Research Southco’s products and services thoroughly. Understanding what the company offers will help you discuss how you can promote their products effectively and build strong relationships with customers.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in German, French, or Spanish in your CV and cover letter. Mention any relevant experiences where you used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you created rapport with customers and handled various communication channels like email, live chat, and phone support.
Demonstrate Proactivity: In your application, provide examples of how you've taken initiative in past roles. This could include resolving customer issues efficiently or improving processes that enhanced customer satisfaction.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'multi-tasking', 'organising', and 'prioritising work' to align your skills with what Southco is looking for.
How to prepare for a job interview at Southco, Inc.
✨Showcase Your Language Skills
Since fluency in German, French, or Spanish is a key requirement, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in your chosen language, so practice common customer service scenarios beforehand.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous customer service roles and how you created rapport with customers. Share specific examples of how you handled challenging situations and provided exceptional service, as this will show your suitability for the role.
✨Familiarise Yourself with Southco's Products
Research Southco’s products and services before the interview. Understanding what the company offers will help you answer questions more effectively and demonstrate your genuine interest in the role and the company.
✨Prepare for Multi-tasking Questions
Given the need to multi-task and prioritise work, be ready to discuss how you manage multiple responsibilities. Prepare examples that illustrate your organisational skills and ability to handle various customer requests simultaneously.