At a Glance
- Tasks: Lead a team to deliver exceptional service and manage store operations.
- Company: Join the vibrant Paris Baguette family, where joy and quality come first.
- Benefits: Enjoy competitive pay, free birthday cake, and health benefits.
- Other info: Great opportunities for growth in a high-performance culture.
- Why this job: Be the face of our café, spreading joy while leading a passionate team.
- Qualifications: 1-2 years in food handling, a positive attitude, and teamwork skills.
The predicted salary is between 22000 - 26000 £ per year.
At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!
WHAT WE ARE HUNGRY FOR
The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. This role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.
KNOWLEDGE AND RESPONSIBILITIES
- Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
- Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
- Delegating the duties between crew members on the floor and assigning the duties to be carried out
- Checking on the crew to make sure said duties are completed
- Enter in the customer’s order in the POS and know how to use the POS system in place
- Work and thrive in a team-work environment
- Adhere to food safety guidelines
- Make beverages on the basis and demand during operating business hours and prepare coffee
- Always keep all areas of the store clean while operating during business hours
- Refill and organize all pastries and beverages on display
- Help unload deliveries (up to twice a week)
- Handle catering orders
- For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
- For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios
WHAT YOU NEED TO HAVE
- 1-2 years of food handling/store experience inside a Paris Baguette retail store
- High School Diploma/GED or some college, preferred
- Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
- Positive and passionate attitude
- High sense of integrity and ownership
- Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
- Basic math skills (add, subtract, multiply, divide).
- Time management, ability to prioritize and follow direction.
- Adherence to food safety guidelines.
- Able to lift up to 25 lbs.
- Proficient on Point of Sale systems, currently Toast.
- Understand the importance of cash handling and accuracy of transactions.
SWEET BENEFITS
- Competitive compensation
- Free Cake for your Birthday
- Medical, Dental, Vision benefits
- 401K Retirement Plan
- Paid time off, paid Holidays
- High Performance Culture
Team Leader FOH employer: Southbank
At Paris Baguette, we pride ourselves on creating a warm and welcoming environment where our Team Leaders can thrive. With a strong focus on employee growth, competitive benefits including medical coverage and a 401K plan, and a culture that values integrity and teamwork, we empower our staff to deliver exceptional service while enjoying the sweet perks of working with us, such as free cake on your birthday. Join us in spreading joy and making every customer experience memorable in our vibrant café setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader FOH
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paris Baguette's vibe online. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of Paris Baguette, think about how you can demonstrate your ability to provide friendly and fast service. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your leadership skills! As a Team Leader, you'll need to delegate tasks and keep the crew motivated. Think of examples from your past experiences where you've successfully led a team or handled challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take ownership of your job search. We can't wait to see your application!
We think you need these skills to ace Team Leader FOH
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent customer service and creating a welcoming atmosphere at Paris Baguette.
Tailor Your Experience:Make sure to highlight any relevant experience you have in food handling or retail. We love seeing how your past roles have prepared you for being a Team Leader, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see why you’re the perfect fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team at Paris Baguette.
How to prepare for a job interview at Southbank
✨Know the Company Values
Before your interview, take some time to understand Paris Baguette's core values. They emphasise graciousness, compassion, and quality. Show that you resonate with these values by sharing examples from your past experiences where you've demonstrated similar qualities.
✨Demonstrate Team Leadership Skills
As a Team Leader, you'll be directing crew members and ensuring smooth operations. Prepare to discuss your previous leadership experiences. Think of specific situations where you successfully delegated tasks or resolved conflicts within a team.
✨Showcase Your Customer Service Experience
Customer service is at the heart of this role. Be ready to share stories that highlight your ability to provide excellent service, handle difficult customers, or go above and beyond to ensure customer satisfaction. This will show that you can embody the friendly and accommodating spirit of Paris Baguette.
✨Familiarise Yourself with the POS System
Since you'll be using the POS system, it’s a good idea to brush up on your skills with similar systems. If you have experience with Toast or any other POS, mention it! If not, express your willingness to learn quickly and adapt to new technologies.
