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- Tasks: Be the friendly face of Southbank Centre, providing top-notch customer service to visitors.
- Company: Join the vibrant team at Southbank Centre, a hub for arts and culture.
- Benefits: Enjoy 28 days annual leave, discounts, and free entry to events and galleries.
- Why this job: Make a real impact on visitor experiences in a dynamic arts environment.
- Qualifications: Exceptional customer service skills and experience in a ticketing or customer-facing role.
- Other info: Diverse and supportive workplace with opportunities for personal and professional growth.
The predicted salary is between 13000 - 16000 £ per year.
Join to apply for the Visitor Contact Assistant role at Southbank Centre
Description
We are currently looking for two Visitor Contact Assistants to join our Visitor Experience and Sales team on a part-time, 20 hours per week contract on a permanent basis.
Visitor Contact Assistants are the face of Southbank Centre, offering a fast, efficient and knowledgeable service, ensuring a world-class experience for all our visitors.
Our Visitor Contact Assistants provide exceptional customer service across our diverse arts and events programme.
Key Responsibilities
- To be the first point of contact with Southbank Centre audiences, visitors, members and ticket holders via all digital touch points and inbound calls. This includes phone calls, emails, live chat, social media, and SMS
- Provide a warm welcome to all visitors in this role as the face of Southbank Centre
- To offer a fast, efficient and knowledgeable service, ensuring a world-class experience. Support customer relations including complaint handling, refunds, event changes, and customer feedback
- Actively engage with Southbank Centre’s arts and events programme, values, brand and tone of voice. Ensuring a consistent approach across all channels
- Have a commercial approach, meeting daily targets and KPIs, seeking opportunities to up and cross-sell tickets, membership and donations
Skills & Experience
- Exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous and confident manner
- Experience working in a customer-facing or ticketing environment, providing excellent service and resolving visitor issues
- Driven to deliver outstanding results, working towards targets
- A confident sales person who will promote Southbank Centre Membership, activities and events
- Demonstrably strong verbal and written communication skills
Benefits
- A minimum 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at on-site retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
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Visitor Contact Assistant employer: Southbank Centre
Contact Detail:
Southbank Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Contact Assistant
✨Tip Number 1
Get to know the Southbank Centre inside out! Familiarise yourself with their arts and events programme, so you can chat confidently about what’s on offer. This will show your genuine interest and help you connect with the team during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common visitor scenarios with friends or family. This will help you feel more prepared to handle inquiries and complaints like a pro when you step into the role.
✨Tip Number 3
Don’t just apply – engage! Reach out to current employees on social media to learn about their experiences. This not only gives you insider info but also shows your enthusiasm for the role.
✨Tip Number 4
When you apply through our website, make sure to highlight your sales experience! Mention any targets you've met in previous roles, as this will demonstrate your ability to contribute to the team’s goals at Southbank Centre.
We think you need these skills to ace Visitor Contact Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Visitor Contact Assistant, you'll be the face of Southbank Centre!
Tailor Your Application: Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Visitor Contact Assistant position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Southbank Centre
✨Know the Southbank Centre Inside Out
Before your interview, make sure you research the Southbank Centre thoroughly. Familiarise yourself with their arts and events programme, values, and tone of voice. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a visitor. This will demonstrate your ability to handle the diverse needs of visitors effectively.
✨Practice Your Communication Style
As a Visitor Contact Assistant, strong verbal and written communication skills are key. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to get comfortable with your delivery.
✨Be Ready to Discuss Sales Techniques
Since the role involves promoting memberships and events, be prepared to discuss your sales experience. Think of ways you've successfully upsold or cross-sold in previous roles, and be ready to share those strategies during the interview.