At a Glance
- Tasks: Engage with customers, process sales, and maintain stock in a vibrant retail environment.
- Company: Join the Southbank Centre, a hub of creativity and culture in London.
- Benefits: Enjoy competitive pay, generous leave, discounts, and wellness perks like free yoga.
- Other info: Flexible hours with opportunities for extra shifts during busy periods.
- Why this job: Be part of a dynamic team creating memorable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a Retail Assistant to join our Commercial - Retail team on a fixed term, part time contract until January 2027. Come and join our retail team at the Southbank Centre, where we're dedicated to crafting inviting spaces and fostering memorable experiences together. With three bustling shops situated across our site—in the Hayward Gallery, Mandela Walk, and the newly refurbished space in the Royal Festival Hall—you'll play a vital role as a Retail Assistant. Your contributions will uphold our welcoming atmosphere and contribute to our culture of teamwork and innovation.
We are hiring for several roles on a continuous two-week rota that follows an alternate weekend pattern (Week 1: Wed–Fri; Week 2: Tue, Sat, Sun). Shifts currently fall between 11 am and 8 pm, with frequent extra ad hoc hours available during seasonal peaks and on‑site events. This is ideal for those seeking a steady routine with the flexibility to work more during our busiest periods.
Please download the attached Job Description for a full overview of this role's responsibilities. The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part time, the weekly hours will be stated within the advert. The deadline for applications is 23:59 on the closing date for the job posting. Applications sent via Email or 3rd party agencies will not be considered. Need reasonable adjustments? Contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
Key Responsibilities- Engage proactively with customers, fostering a welcoming environment by addressing their inquiries, offering thorough product knowledge, and providing tailored advice and recommendations whenever possible.
- Efficiently process sales transactions using the EPOS system, with meticulous attention to detail in handling credit and debit card transactions.
- Conduct regular stock replenishment in accordance with visual merchandising guidelines, ensuring accurate coding and pricing.
Please note that this role entails regular weekend shifts, as well as rostered and variable weekday shifts with flexible hours.
Skills & Experience- Previous experience in providing a high level of customer service in direct interactions, ideally within a sales setting.
- Ability to identify and leverage sales opportunities to enhance revenue generation.
- Clear and effective communication skills tailored to diverse audiences.
- Strong team player with the capacity to work collaboratively and independently.
- Aptitude for exercising initiative and problem-solving skills, particularly in challenging scenarios.
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
Retail Assistant employer: Southbank Centre
Join the Southbank Centre as a Retail Assistant and be part of a vibrant team dedicated to creating memorable experiences in one of London's most iconic locations. With a strong focus on employee development, a supportive work culture, and generous benefits including a minimum 5% pension contribution and discounts at onsite vendors, this role offers both flexibility and growth opportunities. Embrace the chance to engage with diverse customers while enjoying perks like free entry to the Hayward Gallery and staff yoga sessions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the Southbank Centre! Familiarise yourself with its shops and events. When you walk in for your interview, drop some knowledge about what makes the place special. It shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Role-playing with a friend can help you feel more confident and prepared for those real-life interactions.
✨Tip Number 3
Be flexible with your availability! Since the role involves varied shifts, showing that you can adapt to the rota will make you stand out. Highlight your willingness to work weekends and extra hours during busy periods when chatting with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can really make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Retail Assistant role. Highlight any relevant experience in customer service or sales, and don’t forget to mention how you can contribute to our welcoming atmosphere at the Southbank Centre.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to submit yours there. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Southbank Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Assistant role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with customers, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help a customer or resolved a challenging issue—this will demonstrate your ability to create a welcoming environment.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you worked as part of a team?' Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about the team culture, opportunities for growth, or how success is measured in the Retail Assistant position. This not only shows your interest but also helps you determine if it's the right fit for you.
