At a Glance
- Tasks: Be the friendly face of our Members' Lounge, providing exceptional service and creating memorable experiences.
- Company: Join the vibrant Southbank Centre team in London, a hub for culture and creativity.
- Benefits: Enjoy 28 days annual leave, pension contributions, discounts, and free entry to events.
- Other info: Flexible hours, including evenings and weekends, with great career development opportunities.
- Why this job: Make a real impact by inspiring visitors to become members and enhancing their experience.
- Qualifications: Passion for customer service and strong people skills are essential.
The predicted salary is between 33592 - 33592 £ per year.
We are currently looking for a Members' Lounge Assistant to join our Visitor Experience and Ticketing team on a part time permanent contract. This is an opportunity to be part of a team of Visitor Experience Members’ Lounge Assistants whose focus, as the hosts of the space, is to provide an outstanding world class experience. Working alongside the catering team and wider department, our new team will be the face of the Members’ Lounge, providing exceptional customer service, and ensuring everyone has a wonderful visit.
The deadline for applications is 23:59 on the closing date for the job posting. We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered. Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities- Represent the Southbank Centre as a friendly and welcoming destination in which to work, perform and visit.
- Ensure our Members' Lounge is well maintained and presented.
- Work across the site to promote and sell memberships.
- Provide a pleasurable, accessible, efficient, knowledgeable, safe and well organised experience for all members.
- Relish the opportunity to turn engagement with the Southbank Centre into membership by inspiring visitors to become members.
- Passion to deliver tailored and specialised service to members.
- Experience in concierge, members’ spaces or other similar customer service role.
- Strong people skills including the ability to assist our audiences in a helpful, friendly, courteous and confident manner.
- The ability to maximise sales.
- Has the ability to work flexibly including working in the evenings and at weekends.
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment.
- 28 days annual leave, plus bank holidays.
- Enhanced sick pay.
- Enhanced family leave benefits.
- Up to 30% discounts at onsite retail, food and beverage vendors.
- Staff ticket offers for SC events.
- Free entry to Hayward Gallery.
- Free/discounted entry with other reciprocal organisations.
- Free staff yoga.
Members' Lounge Assistant employer: Southbank Centre
Join the Southbank Centre as a Members' Lounge Assistant and be part of a vibrant team dedicated to delivering exceptional visitor experiences in the heart of London. With a strong focus on employee well-being, we offer generous benefits including a minimum 5% pension contribution, 28 days of annual leave, and discounts at onsite vendors, all within a supportive and inclusive work culture that encourages personal and professional growth. Experience the unique advantage of working in a renowned cultural hub, where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Members' Lounge Assistant
✨Tip Number 1
Get to know the Southbank Centre! Familiarise yourself with their mission and values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about providing a world-class experience for members.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more confident in showcasing your ability to engage with visitors in a friendly and helpful manner.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve delivered exceptional service or turned a visitor into a member. We love hearing real stories that highlight your passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at the Southbank Centre. Get your application in early to stand out!
We think you need these skills to ace Members' Lounge Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing exceptional customer service shine through. We want to see how much you care about creating a welcoming experience for our members!
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or similar roles. We’re looking for skills that match the job description, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Members' Lounge Assistant role. Be personal, be engaging, and let us know what makes you excited about joining our team!
Apply Early:Don’t wait until the last minute! We encourage you to submit your application as soon as possible to ensure you’re considered for shortlisting. Head over to our website to get started!
How to prepare for a job interview at Southbank Centre
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with the Southbank Centre and its Members' Lounge. Research the services offered and think about how you can enhance the visitor experience. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As a Members' Lounge Assistant, strong people skills are essential. Prepare examples from your past experiences where you’ve provided exceptional customer service or resolved conflicts. This will demonstrate your ability to engage with members in a friendly and courteous manner.
✨Highlight Your Sales Experience
Since part of the role involves promoting and selling memberships, be ready to discuss any relevant sales experience you have. Think of specific instances where you successfully encouraged someone to make a purchase or join a programme, and how you can apply that to inspire visitors at the Southbank Centre.
✨Flexibility is Key
The job requires flexibility in working hours, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt your schedule. This shows that you’re committed to being a reliable team member who can meet the needs of the Members' Lounge.
