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- Tasks: Lead and manage commercial operations at Southbank Centre, ensuring high standards and visitor satisfaction.
- Company: Join the vibrant Southbank Centre, a cultural hub in London.
- Benefits: Enjoy competitive salary, generous leave, and a strong pension scheme.
- Why this job: Make a real impact in a dynamic environment while enhancing a renowned destination.
- Qualifications: Experience in complex commercial operations and team leadership required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 46680 - 64620 £ per year.
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent contract. Your role will be to oversee the management, planning and successful delivery of all operational aspects of Southbank Centre’s commercial portfolio, including restaurants, food market, seasonal activations, pop-ups and ancillary commercial activity. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.
Key Responsibilities:
- To oversee the management, planning and successful delivery of all operational aspects of Southbank Centre’s commercial portfolio, including restaurants, food market, seasonal activations, pop-ups and ancillary commercial activity.
- To enhance the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.
- To maximise commercial income from the Southbank Centre site and deliver agreed budgeted business targets through active performance management and operational excellence.
- To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection.
- To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded.
Skills & Experience:
- Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance.
- Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes.
- Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation.
- Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements.
- Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones.
As well as working at one of London’s most popular and exciting sites, the successful candidate will also benefit from a minimum 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment and 28 days annual leave.
Senior Commercial Operations Manager in London employer: Southbank Centre
Contact Detail:
Southbank Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Commercial Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Commercial Operations Manager role. Highlight your experience in managing complex commercial operations and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of food and beverage operations, as that’s super important for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to enhance commercial operations. Numbers speak volumes, so if you’ve increased income or improved efficiency, let us know! We love seeing tangible results.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you submit your application there. It’s the best way for us to keep track of everything and ensure your application gets the attention it deserves!
How to prepare for a job interview at Southbank Centre
✨Know Your Commercial Operations
Make sure you brush up on your knowledge of commercial operations, especially in high-footfall environments. Be ready to discuss your experience with managing restaurants and food markets, as well as any successful projects you've led in similar settings.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've fostered a positive team culture. Think about times when you’ve successfully managed cross-functional teams and how you ensured accountability and performance.
✨Understand Financial Acumen
Be prepared to talk about your experience with budget management and financial forecasting. Have specific examples ready that demonstrate how you've maximised income and managed financial risks in previous roles.
✨Align with Organisational Values
Research Southbank Centre’s values and mission. During the interview, express how your personal values align with theirs and how you can contribute to enhancing their reputation as a destination through high standards in commercial operations.
