At a Glance
- Tasks: Provide IT support and manage helpdesk tickets for users at Southbank Centre.
- Company: Join a vibrant team at Southbank Centre, a hub of creativity in London.
- Benefits: Enjoy 28 days leave, pension contributions, discounts, and free yoga classes.
- Other info: Great career growth opportunities in a supportive team atmosphere.
- Why this job: Make a difference by helping others with their IT issues in a dynamic environment.
- Qualifications: Experience in IT support, strong communication skills, and a flexible attitude.
The predicted salary is between 32000 - 36700 £ per year.
Application Deadline: 3 July 2026
Department: IT Infrastructure & Operations
Location: Southbank, London
Compensation: £32,000 - £36,700 / year
We are currently looking for an IT Helpdesk Officer to join our Information Technology team on a full time permanent contract. The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Note: applications sent via Email or 3rd party agencies will not be considered. Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities- Experience of working well in a team on an IT ServiceDesk or Desktop support team.
- The ability to successfully manage their own IT tickets in their queue with minimal supervision.
- To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.
- Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.
- Help maintain the asset register of SC’s IT assets throughout their life cycle from acquisition to disposal.
- Demonstrable organisational skills with the ability to work calmly under pressure, multitask and prioritise.
- Demonstrable written and verbal communication skills, including the ability to explain technical information clearly.
- Demonstrable analytical and troubleshooting skills showcasing their ability to support real time fixes.
- Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.
- Proficient IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
IT Helpdesk Officer in London employer: Southbank Centre
Join our dynamic IT team at Southbank, London, where we prioritise employee well-being and professional growth. As an IT Helpdesk Officer, you'll enjoy a supportive work culture, competitive benefits including enhanced sick pay and generous leave, and opportunities for skill development in a vibrant arts environment. With perks like discounts at onsite vendors and free access to cultural events, working here is not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Officer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Southbank Centre values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Southbank Centre might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Southbank Centre!
✨Direct Apply to Southbank Centre
Let's not forget to apply directly through the Southbank Centre website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Officer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Southbank Centre.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Southbank Centre. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Southbank Centre
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
