At a Glance
- Tasks: Support IT users and manage helpdesk tickets in a dynamic team environment.
- Company: Join the Southbank Centre's innovative IT Infrastructure & Operations team.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and discounts on events.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real difference by helping others with their IT challenges every day.
- Qualifications: Experience in IT support, strong communication skills, and a flexible attitude.
The predicted salary is between 32000 - 36700 £ per year.
Application Deadline: 3 July 2026
Department: IT Infrastructure & Operations
Location: Southbank, London
Compensation: £32,000 - £36,700 / year
We are currently looking for an IT Helpdesk Officer to join our Information Technology team on a full time permanent contract. The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Note: applications sent via Email or 3rd party agencies will not be considered. Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities- Experience of working well in a team on an IT ServiceDesk or Desktop support team.
- The ability to successfully manage their own IT tickets in their queue with minimal supervision.
- To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.
- Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.
- Help maintain the asset register of SC’s IT assets throughout their life cycle from acquisition to disposal.
- Demonstrable organisational skills with the ability to work calmly under pressure, multitask and prioritise.
- Demonstrable written and verbal communication skills, including the ability to explain technical information clearly.
- Demonstrable analytical and troubleshooting skills showcasing their ability to support real time fixes.
- Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.
- Proficient IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.
- A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for SC events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
IT Helpdesk Officer employer: Southbank Centre
Join our dynamic IT team at Southbank, London, where we prioritise employee well-being and professional growth. As an IT Helpdesk Officer, you'll enjoy a supportive work culture with generous benefits including a minimum 5% pension contribution, 28 days of annual leave, and exclusive discounts at onsite vendors. We foster a collaborative environment that encourages skill development and offers unique perks like free entry to the Hayward Gallery and staff yoga sessions.
