Carer - Care at Home in Southampton

Overview of Role

As a Mountbatten Carer, you will work in accordance with individual care plans written by a named nurse to provide care and support to patients with life limiting illness, their families and carers.

You will work flexibly across all care services provided by Mountbatten which will involve working in patients’ own homes or other places of care.

As a Mountbatten Carer you will be required to work unsocial hours as required, including weekends/nights and bank holidays.

• Key Tasks
• To deliver direct care, treatment and emotional support for patients as required within set protocols/policies in accordance with the patients individual care plan.
• To contribute to the assessment, implementation and monitoring of patients and carers, identifying physical and/or psychological problems and liaising with the appropriate health and social care team members.
• Work in collaboration with colleagues to ensure the delivery of high quality, safe and compassionate care and support.
• To promote and maintain effective liaison with care team and other health and social agencies involved in the patients care.
• To assist in the day to day organisation of the service of carrying out duties as delegated by the Care at Home Team Leader, CNS or Sister Inpatient Unit.
• To promote Mountbatten services through good communication with health care providers and the general public of the Isle of Wight.
• Ensure that confidentiality of information is maintained at all times.
• You are required to adhere to the Mountbatten Infection Prevention and Control Policies and Procedures and must make every effort to maintain high standards of Infection Prevention and Control at all times, thus minimising the risks associated with healthcare associated infections.
• Providing respite care for families/carers as directed by the Senior Nurse in accordance with the patient/family/carer’s needs and care plan.
• Professional Responsibilities
• To maintain accurate and effective patient records and documentation adhering to national standards, Isle of Wight NHS Trust and Mountbatten policies and procedures.
• Maintains effective communication with patients, relatives and members of the multi-disciplinary team regarding all aspects of care demonstrating a variety of communication skills in accordance with the patient group and working to overcome barriers to communications e. g. with confused or disabled patients, etc.

This includes reporting any concerns/issues regarding the patient or family to the senior on duty.

Any urgent matters need to be reported to the duty Clinical Nurse Specialist (CNS) or Senior Nurse on the Inpatient Unit asap.

• Act at all times in a manner, which illustrates respect for privacy, dignity and confidentiality
• Demonstrate professional behaviour and attitude at all times, with excellent customer care skills and ensure actions support equality and diversity.
• Participates in the Service Review, contributing experience to identify service development needs and determine priorities for improving services.
• Promotes patient and carer involvement within all care/practice.
• Provides mentorship for new members of the Mountbatten Bank as required.
• Communicate often sensitive and complex issues with patients, families and carers offering advice and support as required.
• Maintain a level of awareness of palliative care patients and seek advice from the other Healthcare professionals as necessary.
• Report to your Team Leader any infections that they develop which may be transmissible to patients or colleagues.
• Report to your Team Leader any areas where Infection Prevention and Control standards are not being met and challenge any areas where these standards are not met.

Education and Training Responsibilities

• To provide appropriate advice and education to patients, carers and health and social care colleagues, contributing to the learning and development of others as required.
• Has completed or will complete all Mountbatten Bluestream training modules required.
• Undertakes other education as required for the role.
• Takes personal responsibility for continued professional development through clinical supervision, yearly appraisal, relevant training and actively engaging with learning and development opportunities.
• To participate in relevant teaching sessions as required.
• To maintain up to date knowledge of nursing practice attending development training sessions relevant to the post.
• Compliance with statutory and mandatory training as required by Mountbatten.
• To participate in induction programmes for new members of staff.
• To attend all Infection Prevention and Control training programmes provided by Mountbatten.
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