At a Glance
- Tasks: Engage with donors, patients, and staff to foster community spirit and fundraising activities.
- Company: Join Southampton Hospitals Charity and make a real difference in healthcare.
- Benefits: Gain valuable experience, develop relationships, and contribute to meaningful initiatives.
- Other info: Flexible hours and a supportive team atmosphere await you!
- Why this job: Be part of a passionate team driving positive change in the hospital environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 31885 - 38971 £ per year.
We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Hospital Engagement Co-ordinator.
This will be a dedicated Hospital engagement role and will provide the right candidate with a rare opportunity to build upon and develop our engagement with donors, visitors, patients and NHS staff in our Hub based in the heart of the hospital.
As a key member of our fundraising team, you will play a vital role in driving supporters and stakeholders to the hub to build a real sense of community spirit and a hive of fundraising activity
We are looking for an individual who is as passionate about making a difference and a people person, who is happy to work across the hospital meeting and engaging with staff and supporters.
This role will form a key part of our ambitious strategy to grow our income, reach and impact.
Working across teams, the engagement co-ordinator will help to promote and support our key marketing campaigns, fundraising initiatives, events as well as maximising the supporter journey and providing excellent donor care.
- Main responsibilities
- Charity hub
- Provide support in the Charity's hospital engagement hub, working within the hospital engagement team and covering the welcome desk, supporting with answering emails and telephone calls.
- To ensure that donation processing undertaken by the hub team and onsite administrative duties are carried out effectively and efficiently.
- To maintain accurate records of supporter interaction on our CRM system to aid delivery of an exceptional supporter experience and to harness the value of data.
- To work closely with the supporter care assistant to ensure all donors are thanked in an appropriate way.
- Support with the management of our tap to donate machines, identifying areas around the hospital where we can maximise donations and work with hospital teams to identify areas we can place more.
- Support the Marketing and Communications team to identify where collateral can be placed and make sure when items are out of date to remove these and engage with hospital staff to place new posters/flyers within the wards.
- Support our dedicated sessions within the main entrance of the hospital, that are the public face of the charity to raise awareness of our initiatives, generate income and support our engagement with staff
- To ensure all activity within team remit complies with the Charity's values, moral and ethical guidelines, the Fundraising Code of Practice and other relevant regulation and guidance.
- Relationship building
- Build relationships with key stakeholders across the hospital to identify opportunities for fundraising and promotion of our grant schemes
- Collaborate with the community and events fundraising team to recruit and develop relationships with hospital staff taking part in events.
- To deliver excellent relationship management, ensuring a positive working relationship with hospital colleagues, as well as meaningful and supportive relationships with patient family fundraisers.
- Cross working
- Assist and support other members of the fundraising team e. g., sending out events/fundraising packs if people visit the Hub.
- Collaborate across the charity with our Grants, Marketing and Communications, and fundraising teams to co-ordinate charitable activity and promotion within the hub and wider hospital.
- Support the arts team with the promotion of art workshops and other activities in the hospital.
- Knowledge and experience
- Strong, demonstratable experience working with the public in a customer facing role.
- Strong communication skills and emotional intelligence. (you will need to be comfortable working with patients in a hospital environment).
- Understanding or experience of working or volunteering in a charity or health organisation.
- Experience of delivering excellent levels of customer care.
- Working to deadlines and prioritising work.
Skills
- Excellent written and oral communication skills.
- Excellent attention to detail and accuracy.
- Ability to work independently, quickly and effectively under pressure.
- Good IT skills including Microsoft word, Excel.
- Personal qualities
- Ability to build working relationships at all levels.
- Self-motivated, pro-active and solutions focused, with ability to work on own initiative and to provide recommendations.
- Personable with excellent manner and ability to engage stakeholders.
- Trustworthy, reliable and demonstrable discretion.
- Keen to be part of a busy, friendly team often under pressure.
- Flexible approach to working hours to meet the needs of the role.
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Hospital Engagement Co-ordinator employer: Southampton Hospitals Charity
As a leading Charity, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our team enjoys flexible working hours, competitive benefits, and the opportunity to make a meaningful impact in the community. Join us in our mission to drive positive change while advancing your career in a collaborative environment.
Contact Details:
Southampton Hospitals Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Engagement Co-ordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Southampton Hospitals Charity.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Southampton Hospitals Charity.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Southampton Hospitals Charity.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Southampton Hospitals Charity. Apply directly through us to stand out!
We think you need these skills to ace Hospital Engagement Co-ordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Southampton Hospitals Charity. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Hospital Engagement Co-ordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Southampton Hospitals Charity
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Southampton Hospitals Charity. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
