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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, upsell treatments, and handle daily reception duties.
- Company: Join Harbour Hotels, a luxury hotel collection in stunning locations across the South.
- Benefits: Enjoy discounts on stays, spa treatments, food, and health support for you and your family.
- Why this job: Be part of a vibrant team in a stylish environment with great progression opportunities.
- Qualifications: A friendly personality is key; experience with spa systems is a plus but not required.
- Other info: Full training provided, and meals included while on duty.
The predicted salary is between 24000 - 36000 £ per year.
The role…
We have a superb opportunity for a Spa Receptionist to join
the team.
As Spa Receptionist, your duties will include welcoming guests and
members to the spa, making spa bookings, upselling treatments and spa products,
show rounds, cashing up and general day-to-day spa reception duties.
You will
have a friendly and outgoing personality and a passion for service excellence.
Knowledge of spa reservations systems would be a distinct advantage, although
not essential as full training will be given.
Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
Introducing lifestyle luxury to the marina and city, Southampton Harbour Hotel & Spa has transformed Ocean Village with its striking super-yacht inspired design.
Featuring stunning contemporary interiors, alongside the group\’s award-winning restaurant and spa brands and the city\’s most exciting rooftop destination bar, the hotel\’s unique design reflects Southampton\’s thriving marine culture and offers a gateway to the beautiful Solent.
On the ground floor, The Jetty restaurant, already an award-winning concept drifts out onto an extensive outdoor terrace, featuring luxury relaxation pods to take in the marina views. A further large open plan lounge provides the perfect setting for informal drinks and dining.
The top floor features \’HarBAR on 6th\’, a spectacular rooftop destination bar, kitchen and club, with outdoor fire pits and a wood fired pizza oven. Head here for great cocktails, relaxed dining and the most stunning sunset views.
The hotel features Southampton\’s most impressive events space – perfect for weddings and events with the capacity for up to 250 guests.
What\’s in it for you… Discounts
- Discounted room rates for all Crew, across all Harbour Hotels
- Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants
Health & Wellbeing
- Mental health and wellbeing support, for you and your immediate family
- 24/7 GP services, for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
Reward & Recognition
- Group and hotel based incentive schemes
- Opportunity to attend our annual black tie Harbour Heroes awards
Development
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career and progression pathways
- Unique on-the-job training and development with an opportunity for internal promotions within the group
The usual bits
- Meals included whilst on duty
- Competitive salary across all roles
- Sophisticated & unique uniforms designed for Harbour Hotels
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you
Spa Receptionist employer: Southampton Harbour Hotel
Contact Detail:
Southampton Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa industry and its terminology. Understanding common spa treatments and services will help you engage with guests more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for welcoming guests, handling bookings, and upselling products, which are key aspects of the Spa Receptionist position.
✨Tip Number 3
Research Harbour Hotels and their unique offerings. Knowing about their luxury services and facilities will allow you to speak confidently during interviews and show your enthusiasm for being part of their team.
✨Tip Number 4
Network with professionals in the hospitality and spa industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Harbour Hotels.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality or spa environments. Emphasise skills like communication, organisation, and a friendly demeanour.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your enthusiasm for the Spa Receptionist role. Mention why you want to work at Harbour Hotels and how your personality aligns with their values.
Highlight Relevant Skills: If you have experience with spa reservation systems or similar software, be sure to mention it. Even if you don't, express your willingness to learn and adapt quickly to new systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southampton Harbour Hotel
✨Show Your Personality
As a Spa Receptionist, having a friendly and outgoing personality is key. Make sure to showcase your warmth and enthusiasm during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for service excellence.
✨Know the Company
Familiarise yourself with Harbour Hotels and their unique offerings, especially the HarSPA brand. Understanding their luxury portfolio and what sets them apart will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Role-Specific Questions
Anticipate questions related to spa bookings, upselling treatments, and handling guest inquiries. Think of examples from your past experiences where you successfully managed similar tasks, even if they were in different settings.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about training opportunities, team dynamics, or how success is measured in the role. It shows your eagerness to learn and grow within the company.