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- Tasks: Be the friendly face of our hotel, ensuring guests receive top-notch service.
- Company: Join Harbour Hotels, a prestigious brand known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive pay, career growth, discounts, and meals while on duty.
- Other info: Full-time role with opportunities for progression and unique training.
- Why this job: Make a real impact on guest experiences in stunning locations.
- Qualifications: 2 years of customer service experience and excellent English skills required.
The predicted salary is between 22000 - 26000 £ per year.
Who we are…Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…We have a superb opportunity for a host/hostess to join the HarBar on 6th team. As a host/hostess you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be experienced in customer service with a minimum of 2 years experience. You will also need to have an excellent standard of English, both written and spoken. This is a full time role so apply only if you're available to work full time including weekends.
What’s in it for you….At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Senior Receptionist in Southampton employer: Southampton Harbour Hotel
Contact Detail:
Southampton Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harbour Hotels. Familiarise yourself with their values, recent news, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a guest. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Harbour Hotels brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Harbour Hotels site. This not only streamlines the process but also shows your enthusiasm for joining the team. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Senior Receptionist in Southampton
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is up-to-date and highlights your customer service experience. We want to see how you've gone the extra mile in previous roles, so don’t hold back on those achievements!
Tailor Your Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Let us know why you’re excited about joining Harbour Hotels and how you can contribute to our team’s success.
Show Off Your Communication Skills: Since excellent English is key for this role, ensure your written application is clear and free of errors. This is your chance to demonstrate your attention to detail and professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Southampton Harbour Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Harbour Hotels. Familiarise yourself with their values, the unique features of their properties, and their commitment to customer service. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, your ability to provide exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a guest. This will demonstrate your capability and passion for creating memorable experiences.
✨Practice Your Communication Skills
Since excellent English skills are a must, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as engaging and friendly, just like the role requires.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. A stylish outfit that reflects the Harbour Hotels brand will show that you understand the importance of presentation in this industry.