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- Tasks: Lead the reception team and ensure exceptional guest experiences at a luxury hotel.
- Company: Join the prestigious Harbour Hotels, known for stunning locations and high standards.
- Benefits: Enjoy competitive salary, career development, discounts, and complimentary meals.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: 3+ years in Front Office management with strong communication skills.
- Other info: Exciting growth opportunities in a vibrant working environment.
The predicted salary is between 38000 - 42000 £ per year.
We’re on the lookout for a charismatic and collaborative Front of House Manager to lead our reception team at the stunning 5-star Southampton Harbour Hotel. With a salary of up to £38,000 DOE, this is a fantastic opportunity to join a thriving luxury hotel and play a key role in delivering exceptional guest experiences.
You’ll be a natural leader who inspires your team, drives high standards, and brings energy and warmth to every guest interaction. You’ll be working alongside an outstanding leadership team who are passionate about growing and evolving the hotel and you’ll be right at the heart of it.
Who we are… Harbour Hotels is a collection of prestigious properties set in some of the most beautiful locations across the South of England. Our luxury portfolio includes coastal, countryside, and city hotels, each with its own exciting restaurant concept and our signature HarSPA brand. Named AA Hotel Group of the Year in 2018, we’re growing fast and it’s a thrilling time to join our journey.
The role… We have a superb opportunity for a Front of House Manager to join our team. You’ll be responsible for ensuring every guest receives a seamless and memorable experience from the moment they arrive. You’ll be a confident communicator, skilled in complaint handling, and a true motivator who leads by example. You’ll bring at least 3 years’ Front Office experience at a supervisory level or above, with full knowledge of OPERA and a strong grasp of billing, revenue posting, and guest feedback management. Above all, you’ll be passionate about hospitality and committed to delivering excellence through collaboration and inspiration, a warm and approachable manager, bringing your team with you every step of the way.
What’s in it for you… At Harbour Hotels, we’re committed to creating a vibrant and rewarding working environment. Here’s what you’ll enjoy as part of our crew:
- Excellent progression opportunities across the Harbour Hotels Group
- Bespoke career development pathways
- Competitive salary
- Unique on-the-job training and internal promotion opportunities
- Hotel stay and F&B discounts across the group
- Access to a dynamic benefits and discount platform
- Employee Assistance Programme
- Stylish boutique uniform designed exclusively for Harbour Hotels
- Complimentary meals while on duty
If you’re ready to bring your leadership, passion, and hospitality expertise to Harbour Hotels, we’d love to hear from you. Please apply with your full and up-to-date CV below. Please note: Only applicants eligible to work in the UK or with a valid UK work permit/visa will be considered.
Front of House Manager in Southampton employer: Southampton Harbour Hotel
Contact Detail:
Southampton Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your charisma shine through. Remember, they’re looking for someone who can inspire and lead the team, so be yourself and share your passion for hospitality.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or motivate your team. Having real-life examples ready will show them you’ve got the experience and skills they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re genuinely keen on joining the team!
We think you need these skills to ace Front of House Manager in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your charisma shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your CV and cover letter. Remember, we’re looking for someone who can inspire and lead, so show us how you connect with people.
Tailor Your Experience: Make sure to highlight your relevant experience in Front Office management. We love seeing specific examples of how you've handled guest interactions or led a team. Tailoring your application to reflect the skills mentioned in the job description will help us see why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured CVs and cover letters that are easy to read. Use bullet points where necessary and make sure to proofread for any typos – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Harbour Hotels!
How to prepare for a job interview at Southampton Harbour Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Southampton Harbour Hotel and its unique offerings. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Style
As a Front of House Manager, your leadership skills are crucial. Prepare examples of how you've motivated teams in the past or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to inspire and lead.
✨Demonstrate Your Guest-Centric Approach
Since delivering exceptional guest experiences is key, think of specific instances where you went above and beyond for guests. Be ready to discuss how you handle complaints and ensure satisfaction, as this will showcase your commitment to hospitality excellence.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you assess if the hotel is the right fit for you.
