Level 1– Climbing & High Ropes Instructor in Southampton

Be part of our journey...

• Delivering engaging and informative safety briefings and activity sessions.
• Ensuring compliance with health, safety, and company policies.
• Supervising daily climbing wall and high ropes activities, ensuring safety, quality and participant engagement.
• Conducting daily safety checks of all equipment and course elements, logging inspections and maintenance needs.
• Attending compulsory instructor training and competency assessments.
• Handle customer feedback, queries, or complaints with professionalism and escalate when necessary.
• Prepare and serve alcoholic and non-alcoholic drinks to customers at the bar or through waiting staff.
• Provide excellent customer service, building rapport and ensuring guests have a positive experience.
• Maintain a clean and organised bar area, including stocking supplies and cleaning equipment.
• Ensure responsible alcohol service in accordance with licensing laws and company policies.
• Take orders, process payments, and operate tills or point-of-sale systems accurately.
• Following company Health and Safety Policy and escalating any concerns.
• Adhering to risk assessments set out in your department to ensure safe working.
• Ensuring compliance of Health and Safety within your team.
• Ad hoc duties as requested by Management.

All staff are expected to support the Equality, Diversity and Inclusion agenda, by embracing diversity and the positivity that diversity brings, to create an environment that is welcoming for all, free from any form of discrimination, harassment and abuse.

The above Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.

Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation. We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.

We don’t stand still, we are constantly moving forward.

Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

Southampton Football Club is an Equal Opportunities Employer.

Employment is subject to the provision of proof of eligibility to work in the UK.

Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information.