At a Glance
- Tasks: Lead a team to deliver exceptional customer service at St Mary's Stadium.
- Company: Join the vibrant Southampton Football Club family.
- Benefits: Enjoy competitive pay, flexible hours, and discounts across our venues.
- Other info: Great opportunities for personal growth and development in a supportive culture.
- Why this job: Be part of an exciting environment and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and team leadership is essential.
The predicted salary is between 12 - 15 £ per hour.
Location: St Mary's Stadium
Hours: As and when required (Including evenings and weekends)
Contract Type: Casual
Criminal Record Check: DBS Enhanced with Childs Barred List
What is the role?
We are expanding our team of Casual Supervisors at Level1 to support in the delivery of excellent customer service while holding the team accountable and demonstrating the Level1 values at all teams.
What will you be doing?
You will take ownership of the customer experience, leading in the delivery of an exceptional service while ensuring a safe, inclusive and enjoyable environment for all. You will act as the primary point of contact for guest concerns with an understanding of how to make quick decisions which improve customer satisfaction and escalate to the duty manager when required.
Taking responsibility for the smooth operation of Level1 while on shift, you will coordinate activities, bar operations, staff allocation and guest flow across the zones, ensuring all activities and bar areas are fully prepared, safely operated and reset correctly throughout trading. You will oversee stock control for drinks, consumables and activities as well as support the delivery of stocktakes and sale-driven COS processes in line with operational requirements.
You will directly lead and support the team leaders in providing clear guidance, priorities and expectations while identifying performance issues and offering real-time coaching to those who may benefit. You will foster a positive, motivated and accountable team culture during shifts and ensure staff are allocated effectively in response to trading levels and operational demands.
Supporting the onboarding and training of new Team Leaders, you will reinforce standards, safety and service expectations while acting as a visible role model for behaviour, professionalism and company values.
Is this you?
You are upbeat and enthusiastic with a friendly but professional manner. You have the ability to communicate effectively with a variety of demographics and are happy to get stuck into all tasks. Due to the nature of the role, the successful candidate will be required to work evenings, weekends and matchdays.
Essential Skills, Qualifications and Experience
- Proven experience working in a fast paced hospitality, leisure, or guest facing environment.
- Previous experience leading teams or supervising shifts.
- Confident decision maker, able to remain calm and effective under pressure.
- Strong communicator with the ability to motivate and direct others.
- Organised, responsible, and capable of managing multiple priorities.
- Strong understanding of operational standards, safety, and service delivery.
- Consistently demonstrates company values and acts as a positive role model.
How this benefits you...
- Competitive hourly rate
- Discounts in Level1, The Dell and Retail Store
- Flexible hours
- Learning & development opportunities
- Collaborative & inclusive working culture.
How can I apply?
Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV. The closing date for this role is 15 July 2026.
We reserve the right to close this vacancy early, if a high volume of applicants are received. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
About Us
Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation. We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.
Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do. We don’t stand still, we are constantly moving forward. Be part of it...
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer.
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information.
Casual Front of House Supervisor - LEVEL1 in Southampton employer: Southampton Football Club
Saints Foundation, the charity of Southampton Football Club, is an exceptional employer dedicated to making a positive social impact in the community. Located at St Mary’s Stadium, we offer a collaborative and inclusive work culture, comprehensive health and wellbeing initiatives, and numerous professional development opportunities, all while providing meaningful employment that directly contributes to improving the lives of individuals across Southampton. Join us to be part of a passionate team that values integrity, compassion, and innovation, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front of House Supervisor - LEVEL1 in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Southampton Football Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Southampton Football Club
Don't be shy about reaching out to Southampton Football Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Front of House Supervisor - LEVEL1 in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Southampton Football Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Southampton Football Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
