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- Tasks: Serve as the go-to person for all IT queries and incidents.
- Company: Join Southampton FC, a Premier League club with a vibrant culture.
- Benefits: Enjoy free match tickets, health initiatives, and 25 days holiday plus your birthday off.
- Why this job: Be part of a dynamic team supporting exciting match days and events.
- Qualifications: Strong customer service skills and knowledge of Office 365 required.
- Other info: Work in a collaborative environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
time left to apply End Date: September 5, 2025 (8 days left to apply)
job requisition id RQ-033745
Be part of our journey…
Location: St Mary’s Stadium and Staplewood Training Ground
Hours: Full-time, 37.5 hours per week on a rota that includes evenings and weekends.
Contract Type: Permanent
Criminal Record Check: DBS Enhanced with Child’s Barred List
What is the role?
This role is a dynamic, customer-facing position, serving as the primary point of contact for all IT enquiries, incidents, and requests from the business. It requires leveraging technical expertise to diagnose and resolve issues efficiently as they arise. By analysing recurring incidents, the role involves identifying opportunities for improvement, recommending, and implementing changes or preventative measures to enhance overall IT support and service delivery.
This role operates on a shift-based rota to support Men’s and Women’s Matchdays, and Stadium Events to deliver high quality services for all customers – internal and external.
What will you be doing?
As an IT Service Desk Analyst, you will troubleshoot issues, aiming to resolve at first point of contact, or provide a suitable workaround. This will include providing support on match days and out of hours support, by using time management skills to be able to support a variety of customers, across multiple sites. You will also be expected to maintain excellent customer satisfaction measured with SLA’s and feedback.
You will be expected to own incidents, requests, and projects from initiation to delivery. In addition, you will need to evaluate emerging technologies and advise IT senior management of the most suitable options for the IT Service desk and club. You will also be responsible for ensuring the build and deployment of new corporate devices (laptops, desktops, mobiles, tablets) are in line with IT standards, and the creation and maintenance of knowledge articles (KB) and user guides.
Is this you?
We are seeking a candidate with strong customer service experience, complemented by a solid understanding of Office 365 and core networking principles. The ideal candidate will also excel in managing workloads and prioritising tasks effectively.
How this benefits you…
If you are successful, you can look forward to a healthy benefits package;
- Access to x2 free match tickets for every home league game
- Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
- Discounted Southampton Football Club merchandise.
- 25 days’ holiday per year excluding bank holidays plus your birthday off each year.
- Contributory Pension Scheme.
- Worldwide Travel Insurance for you and your family.
- Learning & Development opportunities – supporting you to develop your potential and achieve in your career.
- Free onsite parking.
- Cycle to Work Scheme.
- Collaborative & inclusive working culture.
How can I apply?
Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 4th of September 2025
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
About Us
About Us
POTENTIAL INTO EXCELLENCE
Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.
We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.
We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.
Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.
We don’t stand still, we are constantly moving forward.
Be part of it…
Winner of the 2017 Employee Engagement Company of the Year.
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .
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IT Service Desk Analyst employer: Southampton Football Club
Contact Detail:
Southampton Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and core networking principles. Being able to discuss these in detail during your interview will show that you have the technical expertise required for the role.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. Since this position is customer-facing, demonstrating your ability to handle enquiries and resolve issues effectively will be crucial.
✨Tip Number 3
Research Southampton Football Club's culture and values, particularly 'The Southampton Way'. Aligning your personal values with theirs can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Be ready to discuss your time management skills and how you prioritise tasks, especially in a shift-based environment. Providing concrete examples of how you've managed workloads in high-pressure situations will demonstrate your suitability for the role.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise your familiarity with Office 365 and any networking principles you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle customer enquiries effectively. Mention specific examples of how you've resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in troubleshooting, time management, and your ability to work under pressure, especially during match days or events.
Follow Application Instructions: Ensure you complete the pre-screening questionnaire and attach all required documents as specified in the job listing. Double-check for any specific instructions before submitting your application.
How to prepare for a job interview at Southampton Football Club
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for IT enquiries. Be prepared to share examples of how you've successfully handled customer issues in the past, demonstrating your ability to maintain high customer satisfaction.
✨Demonstrate Technical Knowledge
Familiarise yourself with Office 365 and core networking principles. During the interview, be ready to discuss specific technical challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Highlight Your Time Management Abilities
This role requires effective prioritisation and workload management. Prepare to discuss how you manage multiple tasks, especially in a fast-paced environment like match days or events, ensuring you can meet SLAs and customer expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to troubleshoot an issue or implement a solution, and be ready to explain your thought process and the outcome.
