Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support the team at our exciting new entertainment venue.
- Company: Join Southampton Football Club, a Premier League team with a vibrant culture.
- Benefits: Enjoy free match tickets, health initiatives, 25 days holiday, and more!
- Why this job: Be part of a dynamic environment that values innovation and teamwork.
- Qualifications: Previous supervisory experience and strong leadership skills are essential.
- Other info: Flexible hours including evenings and weekends; apply by 31 July 2025.
The predicted salary is between 30000 - 42000 £ per year.
Entertainment Duty Manager page is loaded
Entertainment Duty Manager
Apply locations South Stand time type Full Time (Flex) posted on Posted Today time left to apply End Date: August 1, 2025 (7 days left to apply) job requisition id RQ-032981
Be part of our journey…
Location: St Marys Stadium
Contract Type: Permanent
Hours: Full Time or Part Time (2 positions available)
Criminal Record Check: Enhanced
What is the role?
We are looking for an Entertainment Duty Manager to provide support and leadership to the team at our new indoor leisure entertainment venue, ensuring daily activities run smoothly and efficiently.
What will you be doing?
You will manage shift schedules, breaks and staff coverage ensuring appropriate staff levels at all times while delegating tasks and ensuring staff productivity. You will provide support to the team and create a positive and enjoyable environment for staff and visitors of the centre.
Handling both customer and employee issues, from complaints to emergencies, in an efficient and professional manner you will take accountability for your team and the general running of the venue.
You will be performing opening and closing operational checks and ensure compliance with health, safety and company policies.
Is this you?
You have proven experience within a supervisory or management role which has given you strong leadership skills and the ability to communicate effectively with a variety of demographics.
You are familiar with customer service principles and conflict resolution with an understanding of working in a customer focused environment and the ability to make quick decisions in high pressure situations.
Due to the nature of the operations, your working hours will include evenings, match days and weekends
How this benefits you…
If you are successful, you can look forward to a healthy benefits package;
· Access to x2 free match tickets for every home league game
· Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
· Discounted Southampton Football Club merchandise.
· 25 days’ holiday per year excluding bank holidays plus your birthday off each year.
· Contributory Pension Scheme.
· Worldwide Travel Insurance for you and your family.
· Learning & Development opportunities – supporting you to develop your potential and achieve in your career.
· Free onsite parking.
· Cycle to Work Scheme.
· Collaborative & inclusive working culture.
How can I apply?
Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 31 July 2025.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
Similar Jobs (1)
Entertainment Deputy Operations Manager
locations South Stand time type Full time posted on Posted 14 Days Ago time left to apply End Date: July 25, 2025 (2 hours left to apply)
About Us
About Us
POTENTIAL INTO EXCELLENCE
Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.
We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.
We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.
Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.
We don’t stand still, we are constantly moving forward.
Be part of it…
Winner of the 2017 Employee Engagement Company of the Year.
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .
#J-18808-Ljbffr
Entertainment Duty Manager employer: Southampton Football Club
Contact Detail:
Southampton Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entertainment Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of leisure entertainment venues. Understanding how they function, from managing staff schedules to handling customer complaints, will give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will demonstrate your ability to maintain a positive environment and resolve conflicts effectively.
✨Tip Number 3
Research Southampton Football Club's values and culture, particularly 'The Southampton Way'. Aligning your personal values with theirs can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Network with current or former employees of Southampton Football Club. Gaining insights into their experiences can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Entertainment Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or management roles. Emphasise your leadership skills and any customer service experience, as these are crucial for the Entertainment Duty Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Mention specific examples of how you've handled customer complaints or emergencies in previous positions to demonstrate your problem-solving abilities.
Highlight Relevant Skills: In your application, focus on skills such as conflict resolution, effective communication, and the ability to work under pressure. These are key attributes the company is looking for in a candidate.
Review and Proofread: Before submitting your application, take the time to review and proofread all documents. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at Southampton Football Club
✨Showcase Your Leadership Skills
As an Entertainment Duty Manager, strong leadership is key. Be prepared to share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved staff productivity.
✨Demonstrate Customer Service Expertise
This role requires a solid understanding of customer service principles. Think of scenarios where you handled customer complaints or emergencies effectively, and be ready to discuss how you prioritised customer satisfaction.
✨Prepare for High-Pressure Situations
Given the nature of the job, you may face high-pressure situations. Prepare to discuss how you make quick decisions under stress, perhaps by sharing a relevant story that highlights your ability to remain calm and effective.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety compliance is crucial for this position. Brush up on relevant regulations and be ready to explain how you would ensure compliance in your daily operations at the venue.
