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- Tasks: Join our team to provide excellent customer service and ensure a fun experience for all visitors.
- Company: Be part of Southampton Football Club, a Premier League team with strong core values.
- Benefits: Enjoy a competitive hourly rate, flexible hours, and opportunities for learning and development.
- Why this job: Work in a vibrant environment, meet like-minded individuals, and contribute to an exciting entertainment venue.
- Qualifications: Experience in customer service, great communication skills, and the ability to thrive under pressure.
- Other info: Flexible working hours, including evenings and weekends, with a focus on creating a safe culture.
Casual Front of House Team Member page is loaded
Casual Front of House Team Member
Apply locations South Stand time type Part time posted on Posted Yesterday job requisition id RQ-033021
Be part of our journey…
Location: St Marys Stadium
Hours: Monday – Sunday Flexible
Contract Type: Casual
Criminal Record Check: DBS Enhanced with Childs Barred
What is the role?
We are looking for an Entertainment Front of House team to provide a warm and welcoming service to all visitors of our new 7-day indoor leisure entertainment venue!
What will you be doing?
You will be providing excellent customer service and ensuring daily activities run smoothly and efficiently, resulting in an enjoyable experience for all.
Duties will include:
- Providing amazing service
- Checking in guests and introducing the gameplay
- Accurately taking payments
- Preparing the floor and bar area for service
- Serving food and drinks to our guests
- Preparing cocktails and drinks
- Climbing and high ropes assistance
Is this you?
You are upbeat and enthusiastic with a friendly but professional manner. You have the ability to communicate effectively with a variety of demographics and are happy to get stuck in to all tasks, from maintaining a clean and presentable venue to assisting children in exciting activities.
Essential Skills/ Experience:
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Experience in a similar role or a customer-facing environment
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Excellent Interpersonal and communication skills
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Ability to work well under pressure in a fast-paced environment
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Flexible with working hours, including evenings, weekends and holidays
How this benefits you…
If you are successful, you can look forward to a healthy benefits package;
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A competitive hourly rate.
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Opportunity to work for a successful Professional Football Club.
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Working in an environment with strong core values.
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Learning and development opportunities.
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Working with like-minded individuals.
How can I apply?
Very easy . Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
About Us
About Us
POTENTIAL INTO EXCELLENCE
Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.
We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.
We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.
Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.
We don’t stand still, we are constantly moving forward.
Be part of it…
Winner of the 2017 Employee Engagement Company of the Year.
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .
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Casual Front of House Team Member employer: Southampton Football Club
Contact Detail:
Southampton Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front of House Team Member
✨Tip Number 1
Familiarise yourself with the Southampton Football Club's values and culture. Understanding 'The Southampton Way' will help you align your responses during interviews, showcasing how you embody their core principles of respect, unity, and innovation.
✨Tip Number 2
Highlight your customer service experience in casual conversations or during any networking opportunities. Engaging with current employees or attending events at St Marys Stadium can provide insights and connections that may give you an edge in the application process.
✨Tip Number 3
Prepare to demonstrate your ability to work under pressure. Think of specific examples from past roles where you successfully managed busy periods or challenging situations, as this is crucial for a fast-paced environment like the Front of House team.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires availability on evenings, weekends, and holidays, showing your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Casual Front of House Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise skills like communication, teamwork, and the ability to work under pressure, as these are crucial for a Front of House position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Southampton Football Club and how your values align with theirs.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any experience you have in fast-paced environments. Use examples to demonstrate how you've successfully handled customer interactions in the past.
Prepare for the Pre-Screening Questionnaire: Take time to thoughtfully answer the pre-screening questionnaire. This is your chance to express your personality and suitability for the role, so be genuine and enthusiastic in your responses.
How to prepare for a job interview at Southampton Football Club
✨Show Your Enthusiasm
As a Casual Front of House Team Member, your upbeat and friendly attitude is crucial. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've provided excellent customer service in the past.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you can interact with a diverse range of visitors. You might want to share specific instances where your communication skills made a positive impact.
✨Highlight Flexibility
This position requires flexibility with working hours, including evenings and weekends. Be ready to discuss your availability and willingness to adapt to the needs of the venue, showcasing your commitment to the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult customers or managing busy periods. Think of examples from your previous experience that demonstrate your problem-solving abilities and ability to work under pressure.
