Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train stewards and support matchday operations for an unforgettable experience.
- Company: Join the vibrant team at St. Mary’s Stadium, home of Southampton FC.
- Benefits: Enjoy free match tickets, health initiatives, and generous holiday allowance.
- Why this job: Make a real impact on matchdays while developing your skills in a fun environment.
- Qualifications: Must have Level 3 Certificate in Assessing Vocational Achievement and strong organisational skills.
- Other info: Collaborative culture with opportunities for personal and professional growth.
Location: St. Mary’s Stadium
Hours: Part Time (22.5 hours)
Contract Type: Permanent
Criminal Record Check: Standard
What is the role?
We are looking for a skilled Steward Trainer and Event Support Officer to assist the Head of Event Safety and Security and the Operations Co-Ordinator to train stewards on the NVQ 2 Spectator Safety Qualification and assist in the delivery of a first class matchday.
What will you be doing?
Your primary focus will be to train and develop stewards and other matchday staff to ensure they are prepared and supported to deliver the best possible service for matchday visitors. You will take a hands‑on approach to steward learning, delivering Basic Life Support (First Aid) training and a comprehensive induction for new starters.
You will also assist in reviewing the submission of workbooks from Level 2 and Level 3 Spectator Safety learners and the monitoring of steward learning and development.
Using the club\’s operational platforms, including Raven, Accreditation, and Workday, you will be able to support new starters in settling into their roles and ensure they have a good understanding of how to use the systems effectively.
You will work matchdays and events as required, providing on‑site support during events and ensuring all operational aspects are managed effectively with any issues addressed promptly and appropriately.
Is this you?
The ideal candidate will be friendly and outgoing with strong organisational skills and the ability to communicate effectively with people from a variety of backgrounds.
Key Skills:
- Level 3 Certificate in Assessing Vocational Achievement (CAVA)
- Level 3 Award in Education in Training (AET ) or Qualified Teacher Status (QTS)
- Organisational & Planning Skills – ability to coordinate staffing, schedules, and resources across multiple providers and platforms.
- Operational Systems Competence – working knowledge of platforms such as Raven, Accreditation systems, and Workday (or similar).
How this benefits you…
If you are successful, you can look forward to a healthy benefits package.
- Access to 1 free match ticket for every home league game
- Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
- Discounted Southampton Football Club merchandise.
- Generous holiday allowance plus your birthday off each year.
- Contributory Pension Scheme.
- Worldwide Travel Insurance for you and your family.
- Learning & Development opportunities – supporting you to develop your potential and achieve in your career.
- Free onsite parking.
- Cycle to Work Scheme.
- Collaborative & inclusive working culture.
How can I apply?
Click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 11 November 2025.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
#J-18808-Ljbffr
Steward Trainer and Event Support Officer employer: Southampton FC
Contact Detail:
Southampton FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steward Trainer and Event Support Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St. Mary’s Stadium and Southampton FC. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like training and organisational abilities, align with the role of Steward Trainer and Event Support Officer.
✨Tip Number 3
Show off your hands-on experience! Be ready to share specific examples of how you've trained others or managed events in the past. This will demonstrate your capability to deliver first-class service on matchdays.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Steward Trainer and Event Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the Steward Trainer and Event Support Officer role, so don’t hold back on showcasing your training and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at St. Mary’s Stadium.
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Southampton FC
✨Know Your Stuff
Make sure you’re familiar with the NVQ 2 Spectator Safety Qualification and any relevant training methods. Brush up on your knowledge of Basic Life Support and how to deliver effective training sessions. This will show that you’re not just a candidate, but someone who’s genuinely passionate about steward training.
✨Show Off Your Organisational Skills
Since this role involves coordinating staffing and schedules, be ready to discuss your organisational strategies. Prepare examples of how you’ve successfully managed multiple tasks or events in the past. This will demonstrate your ability to handle the operational aspects of the job.
✨Familiarise Yourself with the Systems
Get to grips with platforms like Raven, Accreditation, and Workday before the interview. If you can talk confidently about how you would use these systems to support new starters, it’ll give you a leg up. Consider doing a bit of research or even a demo if possible!
✨Be Personable and Engaging
As a Steward Trainer, you’ll need to communicate effectively with a diverse range of people. Practice your interpersonal skills and think of ways to showcase your friendly and outgoing nature during the interview. Remember, they’re looking for someone who can connect with others and create a positive environment.