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- Tasks: Welcome fans and enhance their matchday experience at St Mary’s Stadium.
- Company: Join the passionate team at Southampton FC, a club with strong values.
- Benefits: Competitive hourly rate, learning opportunities, and a chance to work in football.
- Why this job: Be the friendly face of the club and make a real difference for supporters.
- Qualifications: Warm, approachable, and reliable with a passion for excellent service.
- Other info: No match viewing, but a dynamic environment with like-minded individuals.
The predicted salary is between 12 - 15 £ per hour.
Be part of our journey...
Location: St Mary’s Stadium
Contract Type: Casual
Criminal Record Check: DBS Basic
What is the role?
We’re looking for a team of friendly, proactive people to join our Matchday Supporter Liaison Officer (SLO) team and represent Southampton FC at both men’s and women’s home matches, playing a vital role in welcoming supporters and helping them to get the most out of their matchday.
What will you be doing?
As a Matchday SLO, you’ll be the friendly face of the club on matchdays – helping fans from the moment they arrive until the final whistle. Whether it’s answering questions, offering directions, supporting fans with accessibility needs or simply helping someone feel welcome, your role is all about creating a positive experience for everyone attending. You’ll be positioned both inside and outside the stadium and will work closely with our Supporter Services team, Ticket Office staff, stewards, and other matchday staff to make sure everything runs smoothly.
Is this you?
You are naturally warm and approachable, with a friendly smile and a genuine desire to help others. You have a calm, confident and positive approach with an understanding of football and a passion for delivering excellent service. You are reliable and available for all men’s home matchdays as well as open to opportunities to support women’s matches and other club events throughout the season. This role does not offer an opportunity to watch the football match.
How this benefits you…
- A competitive hourly rate.
- Opportunity to work for a professional football club.
- Working in an environment with strong core values.
- Learning and development opportunities.
- Working with likeminded individuals.
How can I apply?
Just click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV. The closing date for applications is 4 April 2026.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment. The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination‑free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
Matchday Supporter Liaison Officer employer: Southampton FC
Contact Detail:
Southampton FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Supporter Liaison Officer
✨Tip Number 1
Get to know the club and its values! Before you step into that interview, do a bit of homework on Southampton FC. Understand their mission, vision, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Matchday Supporter Liaison Officer, you'll be the friendly face of the club. So, brush up on your communication skills and practice how to engage with fans. Role-play with friends or family to get comfortable with answering questions and providing directions.
✨Tip Number 3
Be proactive during the application process! When you apply through our website, don’t just submit your CV and wait. Follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Show your passion for football! Whether it’s sharing your favourite matchday experiences or discussing your understanding of the game, let your love for football shine through. This role is all about creating a positive experience for fans, so your enthusiasm will go a long way!
We think you need these skills to ace Matchday Supporter Liaison Officer
Some tips for your application 🫡
Show Your Passion for Football: When writing your application, let your love for football shine through! Mention any experiences you have with the sport, whether as a fan or in a supportive role. We want to see that you understand the game and are excited about being part of our team.
Be Friendly and Approachable: Since this role is all about creating a welcoming atmosphere, make sure your application reflects your warm personality. Use a friendly tone and share examples of how you've helped others in the past. We’re looking for those genuine smiles!
Highlight Your Teamwork Skills: As a Matchday SLO, you'll be working closely with various teams. In your application, emphasise your ability to collaborate and communicate effectively with others. Share any relevant experiences where you’ve worked as part of a team to achieve a common goal.
Follow Our Application Process: Make it easy for us to get to know you! Apply through our website by filling out the pre-screening questionnaire and attaching your CV. This helps us streamline the process and ensures we don’t miss out on your application. Don’t forget to submit before the closing date!
How to prepare for a job interview at Southampton FC
✨Know Your Club
Before the interview, make sure you know all about Southampton FC. Familiarise yourself with the club's history, values, and recent news. This will show your genuine interest and passion for the role, which is crucial for a Matchday Supporter Liaison Officer.
✨Showcase Your People Skills
As a Matchday SLO, you'll be interacting with fans constantly. Prepare examples of how you've successfully helped others in previous roles or situations. Highlight your warm and approachable nature, as well as your ability to handle challenging situations calmly.
✨Understand Matchday Operations
Get a grasp on what happens on matchdays at St Mary’s Stadium. Research the various roles involved, from stewards to ticket office staff. This knowledge will help you demonstrate how you can effectively collaborate with the team to enhance the fan experience.
✨Emphasise Your Commitment to Inclusion
Southampton FC values equality and diversity. Be prepared to discuss how you can contribute to creating an inclusive environment for all supporters. Share any relevant experiences that showcase your commitment to promoting respect and belonging within a community.