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- Tasks: Join our Hospitality Team to provide excellent service on match days and assist with various tasks.
- Company: Work for a successful Football Club at St Mary's Stadium, Southampton.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for learning and development.
- Why this job: Be part of a collaborative culture while gaining valuable experience in customer service and hospitality.
- Qualifications: Good IT skills, customer service experience, and a positive, outgoing personality are essential.
- Other info: Availability on match days is crucial; potential training in ticketing during busy periods.
Be part of our journey…
Location: St Mary’s Stadium, Southampton
Hours: Flexible
Contract Type: Casual
Criminal Record Check: DBS Basic
What is the role?
Be part of our Hospitality Team and provide the supporters with a friendly, courteous, and efficient service both on the telephone and through face-to-face interaction and helping the department achieve its sales and service goals.
What will you be doing?
The role will involve sales, relationship building, administration, fulfilment and match day set up tasks as well as club representation on a matchday. Hours are on an ad hoc basis subject to the departments needs with the expectation of being available on and before all Match Days with further hours available subject to workload. There is also potential to be trained in and to help our Ticketing Team during busy periods.
Is this you?
You are a responsible, driven and well-mannered person with a positive attitude as well as a confident and outgoing personality.
Person Specification:
- Good IT Skills – Microsoft Office basics are essential.
- Excellent customer service skills and relevant experience would be desirable.
- Excellent numeracy skills and a keen eye for detail.
- Good interpersonal skills – must be a consistent team performer.
- Trustworthy, reliable and highly focused.
- Excellent organisational qualities.
- Able to work on own initiative.
- Excellent telephone manner.
What do you get in return?
If you are successful, you can look forward to a healthy benefits package:
- A competitive hourly rate.
- Opportunity to work for a successful Football Club.
- Working in an environment with strong core values.
- Learning and development opportunities.
- Working with likeminded individuals.
- Collaborative & inclusive working culture.
How can I apply?
Very easy. Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 5 August 2025.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.*
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Casual Hospitality Team Assistant employer: Southampton FC
Contact Detail:
Southampton FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality Team Assistant
✨Tip Number 1
Familiarise yourself with St Mary's Stadium and the club's values. Understanding the environment you'll be working in and the ethos of the club can help you connect better with the team and supporters during your interactions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with supporters, practice scenarios where you handle inquiries or complaints effectively to demonstrate your ability to provide excellent service.
✨Tip Number 3
Network with current or former staff members if possible. They can provide insights into the role and the work culture, which can be invaluable during your interview and help you stand out as a candidate.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires being available on match days, showing that you can adapt to the needs of the department will make you a more attractive candidate.
We think you need these skills to ace Casual Hospitality Team Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've demonstrated excellent interpersonal skills and teamwork, as these are key for the Casual Hospitality Team Assistant position.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and outgoing personality. Mention specific examples of how you've provided excellent service in previous roles and express your enthusiasm for working in a dynamic environment like St Mary's Stadium.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, and any experience you have with sales or administration. This will show that you meet the essential requirements for the role.
Prepare for the Pre-Screening Questionnaire: Take time to thoughtfully answer the pre-screening questionnaire. Use this opportunity to demonstrate your understanding of the role and how your skills align with the needs of the Hospitality Team.
How to prepare for a job interview at Southampton FC
✨Show Your Customer Service Skills
Since the role involves providing excellent service to supporters, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Team Spirit
This position requires strong interpersonal skills and teamwork. Be ready to talk about times when you've successfully worked as part of a team, highlighting your ability to collaborate and support your colleagues.
✨Highlight Your Organisational Skills
With responsibilities ranging from administration to match day set up, it's crucial to showcase your organisational abilities. Discuss any relevant experiences where you managed multiple tasks effectively, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to hospitality or customer service, and prepare your responses to demonstrate your quick thinking and adaptability.
