At a Glance
- Tasks: Coordinate repairs and maintenance for empty council properties, ensuring high standards.
- Company: Join Southampton City Council, dedicated to quality housing services.
- Benefits: Generous leave, pension scheme, employee support, and career progression opportunities.
- Other info: Dynamic role with a focus on teamwork and service improvement.
- Why this job: Make a real difference in your community by helping to prepare homes for new tenants.
- Qualifications: Experience in property maintenance and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you an organised and customer‑focused professional with experience in property maintenance or construction? Southampton City Council is seeking a Void Maintenance Coordinator to join our busy Housing Works team, supporting the delivery of high‑quality repair and maintenance services across our housing stock. This is a full‑time (37 hours per week) office‑based role within our Empty Homes (Voids) service.
About The Role
As a Void Maintenance Coordinator, you will play a key role in ensuring that empty council properties are repaired, maintained, and re‑let efficiently and to a high standard. You will support managers in planning and coordinating works, deploying trade resources, and ensuring all services are delivered in line with council policies, service standards, and health and safety requirements.
You Will Be Responsible For
- Coordinating and monitoring repair and maintenance works for void properties
- Planning and allocating trade and contractor resources to meet deadlines and service targets
- Managing and updating work orders, schedules, and internal systems
- Liaising with contractors, energy suppliers, and internal teams to ensure smooth service delivery
- Providing high‑quality administrative support, including processing invoices, raising orders, and maintaining records
- Handling customer and stakeholder enquiries professionally via phone, email, and in person
- Supporting performance monitoring, identifying trends, and contributing to service improvements
About You
We are looking for a motivated and resilient individual who thrives in a demanding operational environment.
You Will Demonstrate
- Experience working in a property maintenance, housing, or repairs environment
- Strong planning and organisational skills, including the ability to prioritise workloads and meet tight deadlines
- Excellent communication and customer service skills, with the ability to remain calm under pressure
- Good IT literacy, with experience using databases, scheduling systems, and Microsoft Office
- The ability to analyse information, solve problems, and resolve issues effectively
- A collaborative approach, with experience working alongside colleagues, contractors, and external partners
A relevant qualification (e.g. NVQ Level 2 in Business Administration or similar) and experience in a busy maintenance environment are desirable.
About Us
At Southampton City Council, we are committed to delivering high‑quality housing services that make a positive difference to our residents. Our Housing Operations team manages repairs and improvements to approximately 1,200 empty properties each year, ensuring homes are ready for new tenants as quickly as possible. We are proud to support a Child and Resident Friendly City, working to create a greener, fairer, and healthier Southampton.
Why Join Us?
- Access to the Local Government Pension Scheme
- Generous annual leave (25 days rising to 29 after 5 years)
- Employee support services
- Interest‑free travel loans and discounts
- Family‑friendly leave (maternity, paternity, and adoption)
- Opportunities for career progression and development
Void Maintenance Co-ordinator in Southampton employer: Southampton City Council
Southampton City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Void Maintenance Coordinator, you will benefit from generous annual leave, access to the Local Government Pension Scheme, and opportunities for career progression within a team dedicated to making a positive impact in the community. Join us in creating a greener, fairer, and healthier Southampton while enjoying a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Void Maintenance Co-ordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property maintenance or construction sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings at Southampton City Council.
✨Tip Number 2
Prepare for the interview by researching the council's housing services. Familiarise yourself with their recent projects and challenges. This will show that you’re genuinely interested and ready to contribute to their mission of providing high-quality housing services.
✨Tip Number 3
Practice your communication skills! As a Void Maintenance Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Southampton City Council and making a difference in the community.
We think you need these skills to ace Void Maintenance Co-ordinator in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in property maintenance or construction. We want to see how your skills align with the role of Void Maintenance Coordinator, so don’t hold back on showcasing relevant achievements!
Show Off Your Organisational Skills:As a Void Maintenance Coordinator, you'll need to juggle multiple tasks. Use your application to demonstrate your strong planning and organisational skills. Share examples of how you've successfully managed workloads and met tight deadlines in the past.
Communicate Clearly:Excellent communication is key in this role. When writing your application, keep it clear and concise. We appreciate a professional tone, but don’t be afraid to let your personality shine through. Show us you can handle customer enquiries with ease!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Southampton City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and the specific responsibilities of a Void Maintenance Coordinator. Familiarise yourself with the council's policies and service standards, as well as any relevant health and safety regulations. This will show that you're serious about the role and understand what it entails.
✨Show Off Your Organisational Skills
Since this role requires strong planning and organisational skills, be ready to discuss how you've successfully managed workloads in the past. Prepare examples of how you've prioritised tasks, met tight deadlines, or coordinated resources effectively. This will help demonstrate that you can thrive in a demanding operational environment.
✨Communicate Like a Pro
Excellent communication is key for this position, so practice articulating your thoughts clearly and confidently. Think about how you would handle customer and stakeholder enquiries, and be prepared to share examples of how you've resolved issues in previous roles. This will highlight your customer service skills and ability to remain calm under pressure.
✨Be a Team Player
Collaboration is essential in this role, so come prepared to discuss your experience working alongside colleagues, contractors, and external partners. Share specific instances where you contributed to a team effort or helped improve service delivery. This will showcase your collaborative approach and ability to work effectively with others.
