At a Glance
- Tasks: Assist with toll operations and provide excellent customer service to bridge users.
- Company: Southampton City Council, dedicated to serving the community.
- Benefits: Flexible evening and weekend shifts, great team environment.
- Other info: Perfect for students looking for part-time work with a purpose.
- Why this job: Join a friendly team and make a difference in your community.
- Qualifications: Customer service experience and GCSEs in Maths and English required.
The predicted salary is between 9.9 - 12.1 £ per hour.
Southampton City Council’s Itchen bridge team is seeking a Casual Toll coordinator to cover leave and sickness absences. The role is public-facing and based on evenings and weekends, within a small team delivering frontline customer service to bridge users.
You will be IT literate, able to handle unpredictable workflows with initiative, and bring customer service experience and GCSEs in Maths and English to support smooth traffic flow for the city.
#J-18808-LjbffrToll Plaza Assistant - Evenings & Weekends (Public Frontline) in Southampton employer: Southampton City Council
Join our vibrant partnership of six schools in Southampton and the New Forest, where we prioritise a rich learning experience for every child. As a Classroom Play Assistant, you will be part of a collaborative and supportive team dedicated to nurturing confident learners and responsible citizens. With a strong focus on employee development and a commitment to safeguarding, we offer a fulfilling work culture that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Toll Plaza Assistant - Evenings & Weekends (Public Frontline) in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Southampton City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Southampton City Council and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Southampton City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Southampton City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Southampton City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Southampton City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Southampton City Council will surely appreciate.
