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- Tasks: Join the PCN Representation team to handle cases and represent SCC in hearings.
- Company: Be part of Southampton City Council, dedicated to improving local transport.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and health support.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: A Levels or equivalent experience, strong Microsoft skills, and great communication.
- Other info: Dynamic role with opportunities for training, development, and volunteering.
The predicted salary is between 28792 - 31022 £ per year.
We have an exciting opportunity for a permanent PCN Representation Officer to join Southampton City Council (SCC) in the Highways & Traffic Management Service. This role is part of the PCN Representation team, handling formal representations received by SCC, including case handling, investigations, creating Traffic Penalty Tribunal evidence packs, and participating in Adjudication hearings representing SCC interests.
Responsibilities
- Assisting in ensuring all aspects of the PCN Representation team are developed, maintained, and improved to benefit the travelling public in line with legislation and local policies.
- Assisting the Highway Authority with the implementation of resident parking zones.
Required Qualifications
- A Levels (or equivalent) education in relevant subjects or equivalent experience.
- Highly skilled and confident with Microsoft systems, especially Excel.
- Experience dealing with complex or contentious issues.
- Excellent communication and interpersonal skills.
- Substantial experience working in a complex and constantly changing environment.
Desirable Qualities
- Knowledge of moving traffic enforcement regulations and processes.
- Basic understanding of duties undertaken by a Highway Authority.
Salary and Benefits
- Salary band: £28,792 – £31,022, with starting salary £28,792 and annual progression.
- Benefits include:
- Death in service benefit of 3x salary, optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25–31 days, based on role and service.
- Flexible working options (role-dependent).
- Family-friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
- Training and development, including coaching and mentoring.
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to staff networks.
- Veteran-friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
Penalty Charge Notice Representations Officer in Southampton employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Penalty Charge Notice Representations Officer in Southampton
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a PCN Representation Officer and think about how your skills match up. This will help you shine in interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Southampton City Council on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a big difference!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or using online resources. Focus on how you would handle complex issues, as this is key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through the Southampton City Council careers page. This way, you’ll be in the best position to get noticed and considered for the role.
We think you need these skills to ace Penalty Charge Notice Representations Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Penalty Charge Notice Representations Officer role. Highlight your relevant experience and skills, especially those related to handling complex issues and using Microsoft systems like Excel.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent interpersonal skills in your application. Use clear and concise language to show that you can effectively convey information and represent SCC's interests.
Highlight Relevant Experience: If you've worked in a similar environment or have knowledge of traffic enforcement regulations, make it known! Share specific examples of how you've dealt with contentious issues or contributed to team improvements.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Southampton City Council
✨Know Your Stuff
Make sure you brush up on the specifics of Penalty Charge Notices and the relevant legislation. Familiarise yourself with the processes involved in handling representations and the role of a Highway Authority. This will show that you're not just interested, but also knowledgeable about the job.
✨Excel at Excel
Since the role requires strong skills in Microsoft Excel, practice using it before your interview. Be ready to discuss how you've used Excel in past roles, especially for data analysis or case management. Maybe even prepare a few examples of how you've solved problems using Excel.
✨Communication is Key
Given the need for excellent communication skills, think of examples where you've successfully dealt with complex or contentious issues. Prepare to demonstrate how you can communicate effectively with different stakeholders, whether it's through written reports or verbal presentations.
✨Show Your Adaptability
This role involves working in a constantly changing environment, so be prepared to discuss how you've adapted to change in previous jobs. Share specific instances where you've had to adjust your approach or learn new skills quickly to meet evolving demands.