At a Glance
- Tasks: Lead complex incident resolution and enhance critical infrastructure for public services.
- Company: Join Southampton City Council, a stable and collaborative public-sector environment.
- Benefits: Generous holiday, flexible working, health support, and training opportunities.
- Other info: Enjoy meaningful challenges and excellent career growth in a supportive team.
- Why this job: Make a real impact on systems that support residents and frontline services.
- Qualifications: Proven 3rd line infrastructure experience and strong technical skills in Microsoft and hybrid environments.
The predicted salary is between 40000 - 50000 € per year.
3rd Line Infrastructure Technical Analyst supporting a hybrid Microsoft and datacentre environment. You will lead on complex incident resolution, infrastructure improvements, automation and lifecycle management across critical council services. This is a hands‑on third line role supporting systems that underpin vital council operations and frontline public services. You will be expected to troubleshoot complex cross‑platform issues, implement service improvements, and ensure infrastructure platforms remain secure, resilient and fully supported.
Key Responsibilities
- Provide third line (Level 3) technical support and problem resolution across infrastructure platforms.
- Support and enhance a hybrid Microsoft estate including Microsoft 365, Azure, Entra ID and Exchange Hybrid.
- Administer and maintain on‑prem Active Directory, Azure AD Connect, DNS, DHCP and Group Policy.
- Support Windows Server infrastructure (2019–2025) and Linux server estates.
- Manage and support virtualisation platforms including VMware and Hyper‑V.
- Support end‑user and server patching via SCCM (Microsoft Configuration Manager) and Intune.
- Monitor infrastructure and applications using SCOM and respond to alerts and performance issues.
- Support Citrix virtual application and desktop environments.
- Support enterprise SAN storage platforms (IBM FlashSystem or equivalent).
- Support backup and recovery platforms, including restore testing and DR processes.
- Develop, maintain and run PowerShell scripts and automation, including runbooks and runbook workers.
- Produce and maintain technical documentation, runbooks and standards suitable for a local government environment.
- Work with vendors, project managers and service teams to deliver infrastructure changes and improvements.
Essential Skills And Experience
- Proven 3rd line infrastructure experience in an enterprise environment.
- Strong experience with Microsoft 365, Exchange Online and Exchange Hybrid.
- Hands‑on experience with Azure / Entra ID and hybrid identity integration (Azure AD Connect).
- Deep understanding of on‑prem Active Directory and Windows Server infrastructure.
- Experience supporting Windows Server 2019–2025 and Linux servers.
- Experience administering SCCM (ConfigMgr), Intune and SCOM.
- Strong PowerShell scripting skills including automation and runbook development.
- Experience with VMware and/or Hyper‑V virtualisation.
- Experience supporting SAN storage and enterprise backup platforms.
- Ability to troubleshoot complex, multisystem issues across cloud and on‑prem platforms.
Important – role clarity
This position is a genuine third line infrastructure role. It is not suitable for candidates whose experience is limited to first or second line support, or who have only worked in standalone Microsoft 365 environments without on‑prem or hybrid infrastructure exposure.
Why work for Southampton City Council?
You will work on systems that directly support residents and frontline council services, within a stable and collaborative public‑sector environment. We offer meaningful technical challenges, long‑term platform ownership, and a strong focus on security, resilience and service improvement.
What We Can Offer You
- Excellent Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role‑dependent)
- Family‑friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran‑friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
Infrastructure Technical Analyst in Southampton employer: Southampton City Council
Southampton City Council is an exceptional employer, offering a collaborative and stable public-sector environment where you can tackle meaningful technical challenges that directly impact residents and frontline services. With generous holiday allowances, flexible working options, and a strong commitment to employee development and wellbeing, you will find ample opportunities for growth and support in your career as an Infrastructure Technical Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Technical Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your PowerShell scripting and troubleshooting skills. Practise explaining complex concepts clearly, as you'll likely need to demonstrate your expertise in real-time.
✨Tip Number 3
Showcase your hands-on experience! When chatting with potential employers, highlight specific projects where you've improved infrastructure or resolved complex issues. Real-world examples make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Infrastructure Technical Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Technical Analyst role. Highlight your 3rd line support experience and any specific skills related to Microsoft 365, Azure, and PowerShell scripting. We want to see how your background fits with what we need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Southampton City Council. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of complex issues you've resolved in past roles. We’re looking for someone who can troubleshoot effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Southampton City Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these technologies, as well as any complex incidents you've resolved in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex cross-platform issues. Think about the steps you took, the tools you used, and the outcomes. This will demonstrate your ability to handle the challenges of a third-line role.
✨Get Familiar with Automation
Since automation is key in this role, be ready to talk about your PowerShell scripting skills. Have examples of runbooks or automation processes you've developed, and be prepared to explain how they improved efficiency or resolved issues.
✨Understand the Bigger Picture
Research Southampton City Council and understand their mission and values. Be prepared to discuss how your technical skills can support their operations and improve public services. Showing that you care about the impact of your work can set you apart.
