At a Glance
- Tasks: Lead training and development for a digital case management system in social care.
- Company: Southampton City Council, committed to digital transformation and community impact.
- Benefits: Competitive salary, generous holidays, flexible working, and excellent pension scheme.
- Other info: Opportunity to make a real difference in the lives of children and families.
- Why this job: Shape the future of social care through innovative technology and training.
- Qualifications: Experience in learning and development, with strong digital skills and stakeholder engagement.
The predicted salary is between 47181 - 51357 £ per year.
About the team
Southampton City Council is looking for a permanent, full-time Digital Capability and Learning Lead – Case Management System to support Adult Social Care and Children & Learning services. This role sits at the heart of our digital transformation programme, helping staff and partners use the Case Management System confidently, consistently and effectively.
About the role
As the Digital Capability and Learning Lead – Case Management System, you will shape and deliver the learning, adoption and workforce capability approach for Mosaic and related service improvements. You will be accountable for the overall training function, ensuring workforce capability is developed consistently and that learning is delivered to a high standard across services. Working with Design Leads, Practice Development teams and operational services, you will ensure staff have the skills, confidence and support needed to deliver high-quality, compliant and person-centred practice.
Key responsibilities include:
- Developing and implementing a strategic training and workforce capability framework.
- Leading the training function and Training Officers to deliver consistent, high-quality learning across services.
- Designing role-based learning pathways, induction programmes and ongoing development.
- Supporting adoption of system enhancements and service changes.
- Using data, feedback and insight to evaluate learning and identify improvements.
- Supporting inspection readiness by building staff confidence and competence.
- Acting as the Council’s lead professional for Case Management System learning and digital capability.
About you
We are looking for an experienced learning and development professional who can combine strategic thinking with practical delivery and support successful organisational change. You will have:
- Experience leading a training, learning, workforce development or capability function.
- Experience developing learning strategies, frameworks or capability programmes.
- Experience designing and delivering digital learning solutions.
- Excellent digital and IT literacy skills.
- Strong coaching, facilitation and stakeholder engagement skills.
- Experience analysing data and presenting information to support decision-making.
- The ability to influence, challenge constructively and build effective relationships.
Experience using or delivering training on Mosaic, or a similar case management system, would be advantageous.
What we can offer you:
Salary: The salary band for this role is £47,181 - £51,357 per annum. The starting salary is £47,181 with annual progression through the salary bands. Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Why join us?
This is more than a training role. You will help shape how social care professionals across Southampton use technology to deliver better outcomes for children, young people, adults and families.
Contact details for informal discussion
For further information about the Digital Capability and Learning Lead – Case Management System role, please contact Ollie Thorneycroft (Ollie.Thorneycroft@southampton.gov.uk) or Samuel Dedman (Samuel.Dedman@southampton.gov.uk).
Interview information
Interviews are scheduled to take place week commencing 24th August 2026.
Recruitment contact details: Email: recruitment@southampton.gov.uk Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
Digital Capability and Learning Lead: Case Management System in Southampton employer: Southampton City Council
Join our vibrant partnership of six schools in Southampton and the New Forest, where we prioritise a rich learning experience for every child. As a Classroom Play Assistant, you will be part of a collaborative and supportive team dedicated to nurturing confident learners and responsible citizens. With a strong focus on employee development and a commitment to safeguarding, we offer a fulfilling work culture that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Capability and Learning Lead: Case Management System in Southampton
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We think you need these skills to ace Digital Capability and Learning Lead: Case Management System in Southampton
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Southampton City Council, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Southampton City Council and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Southampton City Council
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Southampton City Council might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Southampton City Council.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
