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- Tasks: Be the friendly face of customer service and tackle queries with confidence.
- Company: Join a supportive local government council in Southampton.
- Benefits: Enjoy flexible hours, competitive salary, and training opportunities.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong customer service focus, problem-solving skills, and good IT literacy.
The predicted salary is between 26402 - 28207 £ per year.
A local government council in Southampton is looking for Service Support Officers for full-time, fixed-term roles. These positions involve serving as the first point of contact, resolving customer queries, and supporting various administrative tasks.
Ideal candidates will have a strong focus on customer service, problem-solving skills, and good IT literacy.
A salary range of £26,402 - £28,207 per annum is offered along with generous benefits including flexible working options and training opportunities.
Customer Service & Admin Support Officer — Flexible Hours in Southampton employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Admin Support Officer — Flexible Hours in Southampton
✨Tip Number 1
Make sure to research the local government council in Southampton before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve queries efficiently, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your IT literacy! Be ready to discuss any software or tools you’ve used in previous roles, as this is key for supporting administrative tasks effectively.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to showcase your skills and get noticed by the hiring team. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service & Admin Support Officer — Flexible Hours in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've resolved queries and helped customers in the past, so share specific examples that showcase your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Southampton City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about being the first point of contact.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues. Think of specific situations that highlight your ability to think on your feet and find solutions quickly.
✨Demonstrate Your IT Literacy
Since good IT skills are essential for this role, be prepared to talk about the software and tools you’re familiar with. If you have experience with any specific systems used in local government or administration, make sure to mention them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.