At a Glance
- Tasks: Support customer journeys and enhance visitor experiences across museums and heritage venues.
- Company: Join Southampton City Council's Culture and Tourism Division, celebrating art and heritage.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health support.
- Other info: Opportunities for training, development, and volunteering with a supportive work culture.
- Why this job: Be part of a creative team making a real impact on community connections.
- Qualifications: Strong admin skills, customer-focused attitude, and good communication abilities.
The predicted salary is between 26402 - 28207 £ per year.
The Museums, Art Gallery and Heritage Services sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations. We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city. Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.
As Commercial and Customer Journey Assistant, you will help keep our vision of “Every Interaction is an Opportunity” at the heart of the visitor and customer journey. Working as part of the Commercial and Customer Journey Team, you will support the Commercial Manager and Commercial and Customer Journey Officer to deliver excellent service across our museums, gallery and heritage venues, ensuring customers experience clear information, timely responses and a smooth journey from first enquiry through to booking, visit, event or follow-up.
You will be a first point of contact for online, email and social media enquiries, responding helpfully and signposting customers to the right information or team. You will support bookings, venue hire, weddings, commercial events, learning activity and wider customer enquiries, using booking, EPOS and finance systems to help administer events, process payments and invoices, maintain accurate records and support smooth operational delivery.
The role also supports commercial activity across the portfolio, including retail ordering and stock management, promotional content, venue presentations, events administration, clerical support, financial processes, customer feedback and day-to-day coordination across front of house, venue hire, marketing, exhibitions, learning and collections activity.
We are looking for someone organised, approachable and customer focused, with strong administrative skills and a process-driven approach. You will need strong communication skills, good attention to detail, confidence using digital and financial systems, and the flexibility to support weekend and evening working as part of an established rota.
Interviews will be week commencing 14th September. We are currently completing internal recruitment and will have either a 37hr post or 29.6hr post or potentially both available.
What we can offer you
- Salary: The salary band for this role is £26,402 - £28,207 per annum (pro rata). The starting salary is £26,402 with annual progression through the salary bands.
- Excellent local government pension with 15.2% employer contribution.
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25-31 days, based on role and service.
- Flexible working options (role-dependent).
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
- Training and development, including coaching and mentoring.
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran-friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
Commercial Activity and Customer Journey Assistant in Southampton employer: Southampton City Council
Join our vibrant partnership of six schools in Southampton and the New Forest, where we prioritise a rich learning experience for every child. As a Classroom Play Assistant, you will be part of a collaborative and supportive team dedicated to nurturing confident learners and responsible citizens. With a strong focus on employee development and a commitment to safeguarding, we offer a fulfilling work culture that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Activity and Customer Journey Assistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southampton City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southampton City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Activity and Customer Journey Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southampton City Council:Your cover letter is your chance to shine! Tell us why you want to work at Southampton City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southampton City Council!
How to prepare for a job interview at Southampton City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
