At a Glance
- Tasks: Shape and deliver training for a new case management system in social care.
- Company: Join Southampton City Council, making a difference in the community.
- Benefits: Competitive salary, generous holiday, flexible working, and health support.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Empower staff to provide excellent services to vulnerable residents.
- Qualifications: Strong digital skills and experience in delivering digital learning.
The predicted salary is between 37280 - 40778 € per year.
We have an exciting opportunity for a permanent, full‑time, Case Management System Training Officer to join Southampton City Council across our Adult Social Care and Children & Learning Directorates.
About The Team
We are at an exciting time in our systems journey with a new case management system due to go live later this year. Our case management system is used by hundreds of staff and supports a range of social care activity across Southampton. This role will work across both Adult Social Care and Children & Learning, supporting the work of our social care colleagues and partners.
About The Role
The Training Officer will have a key role in shaping and delivering training relating to the case management system during the go‑live period and beyond. They will work with colleagues, teams and managers across both directorates to identify and meet the digital learning needs of our staff and partners. The Training Officer’s work will ensure that staff are competent, confident and compliant in using these systems to provide excellent services to vulnerable residents and contribute to improving organisational performance.
Key Responsibilities
- Designing, implementing and continuously improving learning and support interventions relating to our case management system (Mosaic).
- Ensuring accessible, affordable and sustainable blended learning solutions are provided, delivering training to staff in a range of environments and contexts.
- Working alongside our Design Lead and other colleagues to develop, maintain and align training resources in response to system changes.
About You
You have an excellent level of digital/IT literacy; you can use, teach and support others in a variety of self‑service, digital user platforms. You have experience of delivering digital learning and/or support. You can advocate or be a role model for change.
What We Can Offer You
Salary: The salary band for this role is £37,280 – £40,778. The starting salary is £37,280 with annual progression through the salary bands. Here at SCC we have a range of different benefits, a few examples can be found below.
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25–31 days, based on role and service.
- Flexible working options (role‑dependent).
- Family‑friendly policies – Maternity, Paternity, Adoption, Shared / Unpaid Parental Leave, Time off for Dependants.
- Training and development, including coaching and mentoring.
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran‑friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits – low‑emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
Further Information On Our Benefits Package Please Visit Follow us on social media for regular updates on our featured jobs and latest news. If you feel you have the necessary background, experience and skills to undertake this role We would like to hear from you.
Contact Details For Informal Discussion For further information and details regarding the Training Officer role please contact Ollie Thorneycroft or Samuel Dedman.
Interview Information Please note that interviews are scheduled for Tuesday 02/06/2026 and Thursday 04/06/2026.
Recruitment Contact Details Email: recruitment@southampton.gov.uk Tel: 023 8083 4033 For More Information About SCC Follow us on social media for regular updates on our featured jobs and latest news.
Case Management System Training Officer - Children's and Adults in Southampton employer: Southampton City Council
Southampton City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Case Management System Training Officer, you will play a vital role in enhancing the skills of our social care staff, with access to generous benefits such as flexible working options, extensive training opportunities, and a commitment to family-friendly policies. Join us in making a meaningful impact on the lives of vulnerable residents while enjoying a rewarding career in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management System Training Officer - Children's and Adults in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Southampton City Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Case Management System Training Officer role.
✨Tip Number 2
Prepare for the interview by researching the new case management system, Mosaic. Familiarise yourself with its features and think about how you can contribute to training staff effectively. Show us that you're ready to hit the ground running!
✨Tip Number 3
Practice your digital literacy skills! Since this role requires excellent IT skills, brush up on your knowledge of digital learning platforms. We want to see that you can not only use these tools but also teach others how to do so.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Southampton City Council.
We think you need these skills to ace Case Management System Training Officer - Children's and Adults in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Case Management System Training Officer. We want to see how you can contribute to our exciting systems journey!
Showcase Your Digital Skills:Since this role requires a solid level of digital literacy, don’t forget to mention any relevant experience you have in delivering digital learning or using self-service platforms. We love seeing candidates who can advocate for change!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Southampton City Council
✨Know Your Stuff
Make sure you understand the case management system, Mosaic, inside and out. Familiarise yourself with its features and how it supports social care activities. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Prepare examples of your previous training experiences, especially in digital learning. Think about how you've designed and delivered training before, and be ready to discuss how you can adapt those skills to meet the needs of staff across both Adult Social Care and Children & Learning.
✨Be a Change Advocate
Since this role involves supporting colleagues through a transition, demonstrate your ability to advocate for change. Share instances where you've successfully helped others adapt to new systems or processes, highlighting your role as a supportive team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the specific challenges they anticipate during the go-live period and how you can contribute to overcoming them. This shows your genuine interest and proactive mindset.
