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- Tasks: Shape and deliver training for a new case management system in social care.
- Company: Join Southampton City Council, making a difference in the community.
- Benefits: Competitive salary, generous holiday, flexible working, and health support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Empower staff to provide excellent services to vulnerable residents.
- Qualifications: Strong digital skills and experience in delivering digital learning.
The predicted salary is between 37280 - 40778 £ per year.
We have an exciting opportunity for a permanent, full‑time Case Management System Training Officer to join Southampton City Council across our Adult Social Care and Children & Learning Directorates.
About The Team
We are at an exciting time in our systems journey with a new case management system due to go live later this year. Our case management system is used by hundreds of staff and supports a range of social care activity across Southampton. This role will work across both Adult Social Care and Children & Learning, supporting the work of our social care colleagues and partners.
About The Role
The Training Officer will have a key role in shaping and delivering training relating to the case management system during the go‑live period and beyond. They will work with colleagues, teams and managers across both directorates to identify and meet the digital learning needs of our staff and partners. The Training Officer’s work will ensure that staff are competent, confident and compliant in using these systems to provide excellent services to vulnerable residents and contribute to improving organisational performance.
Key Responsibilities
- Designing, implementing and continuously improving learning and support interventions relating to our case management system (Mosaic).
- Ensuring accessible, affordable and sustainable blended learning solutions are provided, delivering training to staff in a range of environments and contexts.
- Working alongside our Design Lead and other colleagues to develop, maintain and align training resources in response to system changes.
About You
You have an excellent level of digital/IT literacy; you can use, teach and support others in a variety of self‑service, digital user platforms. You have experience of delivering digital learning and/or support. You can advocate or be a role model for change.
What We Can Offer You
Salary: The salary band for this role is £37,280 – £40,778. The starting salary is £37,280 with annual progression through the salary bands. Here at SCC we have a range of different benefits, a few examples can be found below:
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25–31 days, based on role and service.
- Flexible working options (role‑dependent).
- Family‑friendly policies – Maternity, Paternity, Adoption, Shared / Unpaid Parental Leave, Time off for Dependants.
- Training and development, including coaching and mentoring.
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran‑friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits – low‑emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
Further Information On Our Benefits Package Please Visit Follow us on social media for regular updates on our featured jobs and latest news. If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.
Contact Details For Informal Discussion
For further information and details regarding the Training Officer role please contact Ollie Thorneycroft or Samuel Dedman.
Interview Information
Please note that interviews are scheduled for Tuesday 02/06/2026 and Thursday 04/06/2026.
Recruitment Contact Details
Email: recruitment@southampton.gov.uk Tel: 023 8083 4033
For More Information About SCC Follow us on social media for regular updates on our featured jobs and latest news.
Case Management System Training Officer in Southampton employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management System Training Officer in Southampton
✨Tip Number 1
Get to know the team and the role inside out! Research Southampton City Council, especially their Adult Social Care and Children & Learning Directorates. Understanding their mission and values will help you connect during interviews.
✨Tip Number 2
Practice your training delivery skills! Since this role is all about teaching others, consider doing mock training sessions with friends or family. This will boost your confidence and help you articulate your ideas clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the council's culture. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Southampton City Council. Don’t miss out on this opportunity!
We think you need these skills to ace Case Management System Training Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Case Management System Training Officer. We want to see how you can contribute to our exciting systems journey!
Showcase Your Digital Skills: Since this role requires a solid level of digital/IT literacy, don’t forget to mention any relevant experience you have in delivering digital learning or support. We love seeing candidates who can advocate for change!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this fantastic opportunity!
How to prepare for a job interview at Southampton City Council
✨Know Your Case Management System
Familiarise yourself with the case management system, Mosaic, before the interview. Understand its key features and how it supports social care activities. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Training Experience
Prepare to discuss your previous experience in delivering digital learning or training. Have specific examples ready that demonstrate your ability to design and implement effective training solutions. This will highlight your suitability for the Training Officer position.
✨Emphasise Digital Literacy
Since the role requires a high level of digital/IT literacy, be ready to talk about your skills in using various digital platforms. Share examples of how you've supported others in using technology, as this will resonate well with the interviewers.
✨Demonstrate Your Advocacy for Change
Be prepared to discuss how you've acted as a role model for change in previous roles. Share instances where you've successfully advocated for new systems or processes, as this aligns perfectly with the responsibilities of the Training Officer.