At a Glance
- Tasks: Support daily operations and enhance visitor experiences at our vibrant venues.
- Company: Join Southampton City Council's Culture and Tourism Division, celebrating art and heritage.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Opportunities for training, development, and volunteering with a supportive team.
- Why this job: Be part of a creative team making a real impact on community engagement.
- Qualifications: Strong customer care skills and a practical, organised approach.
The predicted salary is between 26402 - 28207 £ per year.
The Museums, Art Gallery and Heritage Services within Southampton City Council’s Culture and Tourism Division plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations. We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.
As Assistant Visitor Experience Supervisor (Venues), you will support the day-to-day running of our venues and help ensure the front of house team is organised to support visitors, volunteers, retail, commercial, catering, learning and exhibitions activity. You will assist supervisors with daily operations, venue presentation, customer enquiries, cash handling, retail activity, reporting repairs, maintaining security, supporting events and learning activity, and implementing health and safety and emergency procedures. You may also act as the responsible person for a building on the day when required.
We are looking for someone practical, approachable and well organised, with strong customer care skills and the confidence to support colleagues, volunteers and visitors. You will need to work flexibly, communicate clearly and help maintain high standards across our venues. The post is an Assistant Visitor Experience Supervisor role for 21hrs Thursday - Saturday.
If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process. Interview date will be on 7th or 9th September and will be confirmed after closing date.
What we can offer you:
- Salary: The salary band for the role is £26,402 - £28,207 per annum (pro rata). The starting salaries are £26,402 with annual progression through the salary bands.
- Excellent local government pension with 15.2% employer contribution.
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25–31 days, based on role and service.
- Flexible working options (role-dependent).
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
- Training and development, including coaching and mentoring.
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran-friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Contact details for informal discussion:
For further information and details regarding the role, please contact the Museums Duty Manager at museums.dutymanager@southampton.gov.uk
Recruitment contact details:
Email: recruitment@southampton.gov.uk Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council.
Assistant Visitor Experience Supervisor in Southampton employer: Southampton City Council
Join our vibrant partnership of six schools in Southampton and the New Forest, where we prioritise a rich learning experience for every child. As a Classroom Play Assistant, you will be part of a collaborative and supportive team dedicated to nurturing confident learners and responsible citizens. With a strong focus on employee development and a commitment to safeguarding, we offer a fulfilling work culture that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Visitor Experience Supervisor in Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Southampton City Council and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Assistant Visitor Experience Supervisor in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Southampton City Council that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Southampton City Council.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Southampton City Council get a sense of who you are beyond your experience!
How to prepare for a job interview at Southampton City Council
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Southampton City Council and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
