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- Tasks: Be the first point of contact for customers, resolving queries and ensuring excellent service.
- Company: Join Southampton City Council, dedicated to serving and improving the community.
- Benefits: Enjoy generous holidays, flexible working, training opportunities, and health support.
- Other info: Full-time, office-based role with potential for permanent contracts.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
The predicted salary is between 22400 - 23600 £ per year.
Are you passionate about delivering excellent customer service?
Are you good at building positive working relationships?
Do you want to make a difference?
Do you enjoy working in a fast‑paced environment?
If the answer is yes, we would like you to join us at Southampton City Council as a Service Support Officer in our Service Centre. We have a permanent, full‑time position and a fixed‑term contract opportunity, with potential to be made permanent.
About The Role
Our Service Support Officers are the first point of contact for all our customers and service areas. As a Service Support Officer, you will communicate well and take ownership to deliver excellent customer service. You will be the first point of contact for our customers, resolving queries, signposting people to the right place and ensuring all service requests are handled efficiently.
Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast‑paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people’s lives and get involved in a wide range of services that support the city of Southampton.
We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.
As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.
What We Can Offer You
Salary: The salary band for this role is £26,402 – £28,207. The starting salary is £26,402 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role‑dependent)
- Family‑friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran‑friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
Interview Information
For further information on our benefits package please visit:
To help us shortlist candidates we will conduct a short telephone interview week commencing 23rd March 2026.
Interviews will take place week commencing 30th March 2026.
Recruitment contact details:
Tel: 023 8083 4033
For More Information About SCC Please Visit
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Service Support Officer employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer
✨Tip Number 1
Familiarise yourself with Southampton City Council's services and values. Understanding their mission and how they serve the community will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal interaction. Consider role-playing scenarios where you handle customer queries or complaints to build your confidence and ability to empathise with customers.
✨Tip Number 3
Network with current or former employees of Southampton City Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Service Support Officer position.
✨Tip Number 4
Be prepared to discuss how you would promote digital channels and use customer feedback effectively. Think of examples from your past experiences where you've improved service delivery or customer satisfaction, as this will show your proactive approach.
We think you need these skills to ace Service Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since this role focuses on delivering excellent customer service, provide specific examples in your application that demonstrate your ability to handle customer queries, resolve issues, and build rapport with clients.
Highlight Attention to Detail: Emphasise your attention to detail in your application. Mention any previous roles or experiences where you successfully managed tasks that required precision and accuracy, as this is crucial for the position.
Express Your Passion: Convey your passion for helping people and making a difference in your application. Share personal anecdotes or motivations that illustrate why you are drawn to this role and how you can contribute positively to the community.
How to prepare for a job interview at Southampton City Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
As a Service Support Officer, effective communication is key. Prepare to discuss how you have successfully communicated with customers in previous roles, especially in resolving queries or complaints. Practising clear and concise responses during the interview will also help.
✨Highlight Your Ability to Work in a Fast-Paced Environment
This role requires handling multiple tasks efficiently. Be ready to provide examples of how you've managed your time and prioritised tasks in a busy setting. This will show that you can thrive under pressure and maintain high attention to detail.
✨Emphasise Team Collaboration
Since the role involves working collaboratively across various channels, share instances where you worked effectively within a team. Highlight your ability to build positive relationships with colleagues and how this contributed to achieving common goals.