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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service every day.
- Company: Join Southampton City Council, dedicated to making a positive impact in the community.
- Benefits: Competitive salary, generous holiday, flexible working, and excellent pension scheme.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Passion for coaching, strong communication skills, and a can-do attitude.
- Other info: Enjoy career growth opportunities and a vibrant team culture.
The predicted salary is between 28000 - 36000 ÂŁ per year.
We have an exciting opportunity for 2 Permanent, Full Time, motivated and people focused individuals to join our Service Centre as a Team Supervisor at Southampton City Council (SCC).
The Service Centre plays a crucial role in supporting residents, tenants and businesses with the services they rely on. We are looking for a people focused Service Centre Supervisor to help lead our frontline teams in delivering excellent customer experiences. In the Service Centre, our purpose is to provide exceptional support to our customers and community. We believe in teamwork, kindness and empathy, ensuring every interaction is completed efficiently and with care, treating others as we would like to be treated. This mission shapes how we serve, how we lead, and how we work together every day.
Responsibilities
- Support your Team Leader to inspire, coach and develop a team responsible for providing high quality customer service across multiple services.
- Ensure that your team gets things right first time through strong quality checking and coaching practices.
- Communicate clearly, confidently and consistently with customers.
- Deliver outcomes that reflect our commitment to trust, pride, respect, accountability and customer focus.
- Embrace a digital first culture, adapting processes and sharing best practice to continuously improve service delivery.
- Deputise for your Team Leader when required and contribute to a positive, supportive and high performing team environment.
Qualifications
- Loves coaching and motivating people to perform at their best.
- Models high quality customer service and leads by example.
- Works collaboratively across teams and services, fostering relationships built on integrity, support and shared outcomes.
- Brings curiosity, creativity and a willingness to improve how we work.
- Shows resilience, ownership and a “can-do” attitude in a fast paced customer focused environment.
Our Commitment to You
At Southampton City Council, we are proud and passionate about our city, its people, and its future. When you join our Service Centre, you become part of a team dedicated to helping residents live safe, healthy and independent lives, delivering services that make a positive difference every day.
What we can offer you
- Salary: The salary band for this role is ÂŁ32,061 - ÂŁ36,362. The starting salary is ÂŁ32,061 with annual progression through the salary bands.
- Excellent local government pension with 16.8% employer contribution.
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
- Generous holiday 25–31 days, based on role and service.
- Flexible working options (role-dependent).
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
- Training and development, including coaching and mentoring.
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran-friendly employer with the Armed Forces Covenant.
- Retail discounts and savings through the Southampton City Council benefits platform.
- Discounted memberships at local sports and fitness centres.
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans.
- Employee volunteering scheme with 2 paid days leave to volunteer.
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
When applying for the role, please refer to the job description and take your time to answer the questions outlined in the application form as this information will be used to shortlist candidates for a face-to-face interview.
We have 2 positions available, one based in Civic Centre, central Southampton, one based in City Depot, First Avenue, Millbrook.
Contact
Contact details for informal discussion: For further information and details regarding the position please contact marnie.horgan@southampton.gov.uk or esther.cluett@southampton.gov.uk
Recruitment contact details: Email: recruitment@southampton.gov.uk Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council. Follow us on social media for regular updates on our featured jobs and latest news.
Service Centre Team Supervisor employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Team Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Southampton City Council's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Service Centre Team Supervisor, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions! When you get the chance to ask about the role, think of questions that show your curiosity about the team's dynamics and how you can contribute to their success. This shows you're proactive and ready to engage.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Service Centre Team Supervisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with clues about what we’re looking for in a candidate. Make sure you understand the responsibilities and qualifications so you can tailor your application to match.
Show Off Your People Skills: As a Service Centre Team Supervisor, your ability to motivate and coach others is key. Use your application to highlight any relevant experience you have in leading teams or providing excellent customer service. We want to see how you can inspire others!
Be Specific in Your Examples: When answering the application questions, don’t just say you’re great at something—show us! Use specific examples from your past experiences that demonstrate your skills and how they relate to the role. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Southampton City Council!
How to prepare for a job interview at Southampton City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Team Supervisor. Familiarise yourself with the key qualities they’re looking for, like coaching and motivating people, and how you can demonstrate these in your past experiences.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer experiences, prepare specific examples of how you've provided high-quality service in the past. Think about times when you went above and beyond to help someone or resolved a challenging situation effectively.
✨Emphasise Teamwork and Collaboration
The job requires working collaboratively across teams, so be ready to discuss how you’ve successfully worked with others in previous roles. Highlight any experiences where you built strong relationships or contributed to a positive team environment.
✨Demonstrate Your Adaptability
With a focus on embracing a digital-first culture, it’s important to show that you can adapt to new processes and technologies. Share examples of how you’ve embraced change in the workplace and improved service delivery through innovative solutions.