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- Tasks: Respond to emergency telecare alarm calls and provide support to vulnerable individuals.
- Company: Join Southampton City Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, generous holiday, flexible working, and health support.
- Other info: Enjoy a dynamic role with opportunities for training and volunteering.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Compassionate, empathetic, and possess strong communication skills.
The predicted salary is between 32061 - 36362 £ per year.
Responding Support Officer Weekend Posts
We Have 2x Permanent Weekend Responding Support Officer Positions
Salary: £32,061 – £36,362 pro rata 12 Hours per week plus Shift Allowance.
Hours of Work: 08:30 – 21:30 hours working Saturday and Sunday every other weekend
This post is subject to DBS checks
We are looking to recruit 2 new Responding Support Officers to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations.
Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and reassurance and give general assistance. You will require a high level of patience, sensitivity and understanding to deal with a variety of different situations. You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies.
It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on own initiative whilst operating as a committed member of the team.
You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided.
What We Can Offer You
- Excellent
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
Benefits Overview
For further information on our benefits package please visit.
For further information and details regarding the role, please contact Maria Byrne.
Recruitment Contact Details
Tel: 023 8083 4033
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Responding Support Officer employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responding Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your circle or on LinkedIn who work in similar roles or at Southampton City Council. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency support and decision-making. We recommend role-playing with a friend to get comfortable with your responses and showcase your empathy and communication skills.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've supported vulnerable individuals in the past. This will highlight your suitability for the Responding Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Responding Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Responding Support Officer. We want to see how you can bring compassion and effective decision-making to our team!
Showcase Your Communication Skills: Since this role requires exceptional communication, don’t shy away from demonstrating your ability to connect with others in your written application. Use clear and concise language to show us you can handle the demands of the job.
Highlight Relevant Experience: If you've got experience dealing with vulnerable individuals or emergency situations, make sure to mention it! We’re looking for candidates who can show they have the patience and understanding needed for this rewarding role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Southampton City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Responding Support Officer. Familiarise yourself with emergency telecare systems and the types of situations you might encounter. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
This role requires compassion, empathy, and exceptional communication skills. Prepare examples from your past experiences where you've demonstrated these qualities, especially in stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to various emergency situations involving elderly or vulnerable individuals. Practising these scenarios can help you articulate your thought process and decision-making skills under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, and the challenges faced by the City Telecare Services Team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.