At a Glance
- Tasks: Lead a dynamic team managing housing refurbishments and ensuring quality service for residents.
- Company: Join Southampton City Council, committed to building a greener, fairer city.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and excellent career progression.
- Other info: Work in a vibrant city with great transport links and plenty of leisure options.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in management within the built environment and strong customer service skills required.
The predicted salary is between 53052 - 53052 £ per year.
Are you looking to develop an interesting and rewarding career in an ambitious city? We are looking for a highly motivated, experienced and professional Voids Manager to join our repairs and maintenance service (Housing Works). Southampton is a growing, dynamic city of opportunity. Can you help us deliver the vision for the entire city, ensuring we leave a positive legacy for future generations? We are looking for people to help us deliver a high-quality housing voids service for our residents.
About you:
You will be a confident and experienced manager within the built environment and will be required to undertake a management role in our busy Voids team. The successful candidate will be responsible for a trade team within our Housing Works Service that carry out refurbishment to over 1,000 council owned empty properties per annum throughout our estates across the city. You will need well developed analytical skills and evidence of positive people management, including the ability to build relationships with stakeholders. This is estate based so successful candidate must be able to work in Southampton on a daily basis.
About the role:
- Managing a team of trades from different disciplines
- Overseeing the management of Trade diaries
- Visiting tenants and dealing with telephone, face to face and email queries
- Investigate complaints including those from Councillors, MPs and Ombudsman
- Supporting the other managers within the service
- Managing the health, safety and welfare of staff and customers
- Managing minor and major void refurbishments
- Accountable for managing budgets, forecasting and compiling expenditure reports
- Accountable for managing void turnaround times, contractors and staff performance including KPI’s
- Dealing with day-to-day matters, contract management / management of sub-contractors whilst working in conjunction with other teams and departments in order to meet deadlines
- Quality control / quality assurance checks and carrying out site-based inspections and reporting
- Supporting/working with fellow Void Managers and other Managers across the Council
- Leading and co-ordinating the end-to-end void process
- Providing practical leadership and guidance
Essential requirements:
Experience and a working knowledge of CDM, HHSRS, Awaab’s Law and applicable Health and Safety regulations is a must. You will also have a relevant management qualification in construction, housing or property maintenance (for example NVQ, HNC/HND, CIOB, RICS or similar) or equivalent professional experience, with willingness to continue developing professional competence where required. The successful applicant must have a full UK driving licence and will be required to undergo a DBS check. As the work is varied a flexible approach is required to meet changing needs and tight deadlines. Excellent customer service skills, enthusiasm, and a ‘can do’ attitude is essential as you’ll be our ambassador when speaking to customers and suppliers. You will liaise with stakeholders, peers and colleagues on a daily basis so communication and customer focus will be essential to the role. Organisational, customer service, time management and high level of competency in using IT systems are key to this role. You will need to be able to remain calm and unflustered when working under pressure and/or faced with confrontation.
About us:
We are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.
Why work for us:
You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton’s residents.
- Excellent local government pension with 15.2% employer contribution
- Generous holiday 25–34 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Employee volunteering scheme with 2 paid days leave to volunteer
Join us and help build a city that is greener, fairer and healthier — while developing a highly rewarding career.
Contact details for informal discussion:
If you need more information or wish to discuss this position, please contact Debbie Low, Team Manager at debbie.low@southampton.gov.uk, 023 8083 3458
Recruitment contact details:
Email: recruitment@southampton.gov.uk Tel: 023 8083 4033
Delivery Leader Voids in London employer: Southampton City Council
Southampton City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the community. As an Emergency Telecare Advisor, you will benefit from comprehensive training and development opportunities, ensuring your growth in a role that makes a meaningful impact on the lives of vulnerable residents. With a commitment to teamwork and resilience, you'll find a rewarding environment that values compassion and quick decision-making in a dynamic 24/7 service.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Leader Voids in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Southampton City Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Delivery Leader Voids at Southampton City Council.
We think you need these skills to ace Delivery Leader Voids in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Southampton City Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
