Are you looking to develop an interesting and rewarding career in an ambitious city? We are looking for a highly motivated, experienced and professional Repairs Manager to join our Responsive Repairs team within our in house repairs and maintenance service (Housing Works).Southampton is a growing, dynamic city of opportunity. Can you help us deliver the vision for the entire city, ensuring we leave a positive legacy for future generations? We are looking for people to help us deliver a high-quality housing repairs and maintenance service for our residents.About you:You will be a confident and experienced manager within the built environment and will be required to undertake a management role in our busy Responsive Repairs team. The successful candidate will be responsible for a trade team within Housing Works that carry out repairs and maintenance to over 16,000 council owned properties throughout our estates across the city. You will need well developed analytical skills and evidence of positive people management, including the ability to build relationships with stakeholders. This is estate based so successful candidate must be able to work in Southampton on a daily basis.About the role:Your duties will include;Manage a team of trades from different disciplinesOverseeing the management of Trade diariesVisiting tenants and dealing with telephone, face to face and email queriesInvestigate complaints including those from Councillors, MPs and OmbudsmanSupporting the other managers within the serviceManaging the health, safety and welfare of staff and customersManaging small and large more complex repairsDelivering aspects of cyclical maintenance and complianceAccountable for managing budgets, forecasting and compiling expenditure reportsAccountable for managing contractor and staff performance including KPI’sDealing with day-to-day matters, contract management / management of sub-contractors whilst working in conjunction with other teams and departments in order to meet deadlinesQuality control / quality assurance checks and carrying out site-based inspections and reportingSupporting/working with fellow Responsive Repairs Managers and other Managers across the CouncilEssential requirements:Experience and a working knowledge of CDM, HHSRS, Awaab’s Law and applicable Health and Safety regulations is a must. You will also have a relevant management qualification in construction, housing or property maintenance (for example NVQ, HNC/HND, CIOB, RICS or similar) or equivalent professional experience, with willingness to continue developing professional competence where required. The successful applicant must have a full UK driving licence and will be required to undergo a DBS check. As the work is varied a flexible approach is required to meet changing needs and tight deadlines. Excellent customer service skills, enthusiasm, and a ‘can do’ attitude is essential as you’ll be our ambassador when speaking to customers and suppliers. You will liaise with residents, peers and colleagues on a daily basis so communication and customer focus will be essential to the role. Organisational, customer service, time management and high level of competency in using IT systems are key to this role. You will need to be able to remain calm and unflustered when working under pressure and/or faced with confrontation.About us:We are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.About Southampton:Our city is easy to travel around on foot, bike and public transportWe have a fantastic range of retail outlets, restaurants, bars, cinemas and theatres.Our City has award-winning parks and open spaces with the New Forest National Park and beautiful beaches on our doorstepWe have one of the major ports in the UK operating 364 days a year.Why work for us?You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton’s residents.Here at SCC we have a range of different benefits, a few examples can be found below.Excellent local government pension with 15.2% employer contributionGenerous holiday 25–34 days, based on role and serviceFlexible working options (role-dependent)Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for DependentsTraining and development, including coaching and mentoringHealth and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networksVeteran-friendly employer with the Armed Forces CovenantRetail discounts and savings through the Southampton City Council benefits platformDiscounted memberships at local sports and fitness centresSustainable travel benefits - low emission car scheme, cycle to work, season ticket loansDeath in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)Employee volunteering scheme with 2 paid days leave to volunteerFor further information on our benefits package please visit: Employee benefits (southampton.gov.uk)Join us and help build a city that is greener, fairer and healthier — while developing a highly rewarding career.Contact details for informal discussion: If you need more information or wish to discuss this position, please contact Jay Whyte, Team Manager, at jay.whyte@southampton.gov.uk, 023 8083 4658 Recruitment contact details: Email: recruitment@southampton.gov.uk Tel: 023 8083 4033 For more information about SCC please visit Southampton City CouncilFollow us on social media for regular updates on our featured jobs and latest news. FacebookYouTubeOrganisation Southampton City CouncilService Area HousingJob Location 5 Mauretania Road, Southampton, SO16 0YSContract Length PermanentWork Hours Full Time, 37 Hours per WeekSalary 48,738 - 53,052 per annumSpecial Requirements Enhanced DBS will be required Closing Date 02/12/2026 Job Reference 17309
Delivery Leader Routine Repairs in London employer: Southampton City Council
Southampton City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the community. As an Emergency Telecare Advisor, you will benefit from comprehensive training and development opportunities, ensuring your growth in a role that makes a meaningful impact on the lives of vulnerable residents. With a commitment to teamwork and resilience, you'll find a rewarding environment that values compassion and quick decision-making in a dynamic 24/7 service.
