At a Glance
- Tasks: Manage tenancies, resolve issues, and support residents in a vibrant community.
- Company: Join Southampton City Council, a supportive local government team.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and excellent pension.
- Other info: Dynamic role with opportunities for training and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management or customer service is a plus.
The predicted salary is between 37280 - 40778 € per year.
Organisation
Southampton City Council
Service Area
Housing
Job Location
Woolston Housing Office
Contract Length
Fixed term - 12 Months
Work Hours
Full time, 37 hours per week
Salary
£37,280 - £40,778 per annum
Special Requirements
Enhanced DBS will be required
Closing Date
03/09/2025
Job Reference
15978
Job Description and Person Specification
We are looking for a full time Housing Management Officer to be based at Woolston Local Housing Office on a 12 month fixed term contract.
About the team:
The team in the Housing Office work with residents to resolve all tenancy management issues and to look after the neighbourhoods. Housing Management Officers are responsible for the tenancy management in a specific geographical area (patch) of both general needs and supported housing council owned properties.
As a Housing Management Officer, you will be required to provide comprehensive housing and tenancy management services. This includes processing tenancy changes, managing complex tenancy cases like antisocial behaviour issues which can sometimes result in preparing and serving legal paperwork and representing the Council at Court. Housing Management Officers also have an active role in supporting residents to sustain their tenancies and in safeguarding children and adults by working in partnership with relevant agencies.
About the role:
This is a great opportunity to work as part of a busy and supportive team of Housing Officers, Housing Assistants, Neighbourhood Wardens and Cleaners ensuring our service delivery to customers is to a high standard, within required timescales and following our policies and procedures.
For further information about this role please view the job description.
If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.
What we can offer you:
Salary: The salary band for this role is £37,280 - £40,778. The starting salary is £37,280 per annum with annual progression through the salary bands.
Here at SCC we have a range of different perks and benefits, a few examples can be found below.
- Excellent local government pension with 16.8% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit:Employee benefits )
Contact details for informal discussion:
If you would like to discuss this role, please contact: Michelle Aldis-Lloyd -
Recruitment contact details:
Email:
Tel:
For more information about SCC please visit Southampton City Council
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Housing Management Officer employer: Southampton City Council
Southampton City Council is an exceptional employer, offering a supportive work environment for Housing Management Officers at the Woolston Housing Office. With a strong focus on employee development, generous benefits including a robust pension scheme, flexible working options, and a commitment to health and wellbeing, we empower our staff to make a meaningful impact in the community while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Management Officers on LinkedIn or local community groups. They can give you insider tips about the role and even refer you if they think you're a good fit.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of tenancy management and local housing policies. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show your passion for community work! During interviews, share examples of how you've positively impacted your community or resolved conflicts. This will demonstrate that you’re not just looking for a job, but you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Housing Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Management Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:When detailing your work history, focus on experiences that relate directly to tenancy management and working with residents. We want to see how you've handled similar situations in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Southampton City Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Management Officer. Familiarise yourself with tenancy management, complex cases, and the legal aspects involved. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your People Skills
As a Housing Management Officer, you'll be working closely with residents and various agencies. Prepare examples of how you've successfully resolved conflicts or supported individuals in the past. This will demonstrate your ability to handle sensitive situations with empathy and professionalism.
✨Research Southampton City Council
Get to know the council's values, mission, and recent initiatives. Being able to discuss how your personal values align with theirs can set you apart from other candidates. Plus, it shows that you're genuinely interested in the organisation and its community.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges faced by the Housing Office, or opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
