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- Tasks: Manage tenancies and support residents in a vibrant community.
- Company: Join Southampton City Council, dedicated to enhancing local living standards.
- Benefits: Enjoy flexible working, generous holidays, and health support.
- Why this job: Make a real impact in people's lives while working in a supportive team.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: This is a full-time, entry-level role with opportunities for growth.
The predicted salary is between 31000 - 36000 £ per year.
We are looking for a full time Housing Management Officer to be based at Woolston Local Housing Office on a 12 month fixed term contract.
About The Team
The team in the Housing Office work with residents to resolve all tenancy management issues and to look after the neighbourhoods. Housing Management Officers are responsible for the tenancy management in a specific geographical area (patch) of both general needs and supported housing council owned properties.
As a Housing Management Officer, you will be required to provide comprehensive housing and tenancy management services. This includes processing tenancy changes, managing complex tenancy cases like antisocial behaviour issues which can sometimes result in preparing and serving legal paperwork and representing the Council at Court. Housing Management Officers also have an active role in supporting residents to sustain their tenancies and in safeguarding children and adults by working in partnership with relevant agencies.
About The Role
This is a great opportunity to work as part of a busy and supportive team of Housing Officers, Housing Assistants, Neighbourhood Wardens and Cleaners ensuring our service delivery to customers is to a high standard, within required timescales and following our policies and procedures.
For further information about this role please view the job description.
If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.
What We Can Offer You
Salary: The salary band for this role is £37,280 – £40,778. The starting salary is £37,280 per annum with annual progression through the salary bands.
Here at SCC we have a range of different perks and benefits, a few examples can be found below.
- Excellent
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
Contact Details For Informal Discussion
For further information on our benefits package please visit:
If you would like to discuss this role, please contact: Michelle Aldis-Lloyd –
Recruitment contact details:
Tel: 023 8083 4033
For More Information About SCC Please Visit
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Housing Management Officer employer: Southampton City Council
Contact Detail:
Southampton City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Southampton. Understanding the specific challenges and needs of the community will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Management Officers or professionals in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios related to tenancy management, such as handling antisocial behaviour or complex tenancy cases. Having examples ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Research Southampton City Council's recent initiatives and projects in housing management. Being informed about their current focus areas will allow you to align your answers with their goals during the interview.
We think you need these skills to ace Housing Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Management Officer. Tailor your application to highlight relevant experience in tenancy management and working with residents.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in housing management, dealing with complex cases, or working with vulnerable populations. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention key skills that are essential for the role, such as conflict resolution, communication, and teamwork. Provide examples of how you've successfully used these skills in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for helping residents and improving communities. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Southampton City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Management Officer. Be prepared to discuss how your previous experience aligns with managing tenancy issues and working with residents.
✨Showcase Your Problem-Solving Skills
Since the role involves managing complex tenancy cases, think of examples from your past where you've successfully resolved conflicts or handled difficult situations. Be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Relevant Legislation
Brush up on housing laws and regulations that may affect tenancy management. Being knowledgeable about legal paperwork and court representation will demonstrate your preparedness for the role.
✨Emphasise Teamwork and Communication
The position requires collaboration with various teams and agencies. Prepare to discuss your experience working in teams and how you effectively communicate with different stakeholders to achieve common goals.